Head of Operations in Siargao

4 weeks ago


Philippines HCM Nexus Consulting Inc Full time
About the job Head of Operations in Siargao

A successful Head of Operations in a hotel and restaurant must be a skilled leader with strong organizational, communication, and problem-solving skills. Candidate must have a deep understanding of the hospitality industry and a customer-centric mindset to ensure the success and profitability of the establishment.

1. Leadership and Team Development:

  • Foster a positive work culture and lead by example.
  • Provide leadership, guidance, and mentorship to staff members.

2. Guest Relations:

  • Build and maintain positive relationships with guests, addressing their needs and concerns.
  • Implement loyalty programs to encourage repeat business.

3. Revenue Management:

  • Monitor room and table occupancy rates and adjust pricing strategies accordingly.
  • Work with sales and marketing teams to develop pricing and promotion strategies.

4. Financial Management:

  • Create and manage budgets for various departments.
  • Monitor expenses and revenue, and take corrective actions to achieve financial targets.
  • Implement cost-saving measures without compromising quality.

5. Operations Management:

  • Oversee daily operations of the hotel and restaurant, including scheduling, inventory management, and quality control.
  • Monitor and maintain service standards and compliance with health and safety regulations.
  • Develop and implement operational policies and procedures.

6. Customer Service:

  • Ensure exceptional customer service and guest satisfaction.
  • Handle guest complaints and resolve issues in a professional and timely manner.
  • Implement strategies to enhance the overall guest experience.

7. Staff Management:

  • Recruit, train, and manage a team of employees, including front-of-house and back-of-house staff.
  • Set performance standards, conduct regular performance evaluations, and provide feedback.
  • Develop and implement employee training programs.

Qualifications:

  • Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field is often preferred.
  • Extensive experience in the hospitality industry, with a track record of progressively responsible roles.
  • Prior experience in management and operations, ideally in both hotels and restaurants.
  • Strong leadership and management abilities, with a proven ability to lead and motivate a diverse team.
  • Experience in recruiting, training, and developing staff.
  • Strong leadership and management abilities, with a proven ability to lead and motivate a diverse team.
  • Experience in recruiting, training, and developing staff.


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