Senior Non-Gaming Applications Analyst
2 weeks ago
Non-Gaming Applications
Employee Type
Probationary
Job Responsibilities
- The Senior IT Analyst , Non-Gaming Systems is responsible in providing system supports to business users on various Non-Gaming application systems, maintains and ensures all various application systems operating stably and reliably and meeting user's operation needs.
- Responds and resolves system incidents & issues and user inquiry & service requests related to the Non-Gaming Application Systems of the company.
- Builds knowledge base to provide functional and technical guidance for Level 1 end user support team.
- Assists in providing Non-Gaming application and technical training as required .
- Works with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company's policies and procedures.
- Participates in project implementation of Non-Gaming application systems.
- Learns business application in depth and suggests improvement if necessary.
- Acts as senior resource for junior level staff providing mentoring and advanced troubleshooting.
- Demonstrates advanced analytical skills to identify issue root case and to maintain maximum uptime and service availability .
- Bachelor's degree in it, associate degree or equivalent relevant qualifications.
- Strong analytical skills and a self-starter.
- Strong communication, interpersonal skills, and ability to establish strong working relationships.
- Conversant in English.
- One- Three (1-3) years of it experience is required; experience in hospitality industry will be an added advantage.
- Experience/exposure of it application systems in the area of hotel, food & beverage, retails, entertainment, theme park and etc.
- Exposure and knowledge in sap/oracle/check scm /infor sunsystems/hr/payroll management systems will be an added advantage.
2 - 7 years
Job posted on
2024-05-01
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