System Admin

3 weeks ago

Quezon City, Philippines IBM Business Services inc Full time
Roles and Responsibilities:
  • Provides 24/7 technical operations support for cloud based solutions to Clients on supported application, DevOps, middleware, security and infrastructure.
  • As a single integrated E2E operation support that includes Level 1.5 remediation across the fleet.
  • Following a standard workflow and incident handing processes, they receive and record incident related information using a variety of tools and process, selects appropriate actions to resolve issues and communicates the solution or action plan to the Client.
  • Supports number of tools part of the Integrated toolchain.
  • They use professional knowledge and problem determination / source identification skills to resolve problems involving APIs, application services, IaaS, PaaS, SaaS, microservices, containers, Kubernetes nodes, ICP management, middleware components, network, security and infrastructure issues alike.
  • If unable to resolve, will triage and route the incident to the appropriate level of support.
  • Understand high level cloud application architecture and the ability to do initial analysis on incidents.
  • Provide Application ID management support.
  • Provide cloud elasticity by auto scaling up/down of resources based on the business requirements.
  • Provide DR and manual redundancy fail overs. Provide daily, weekly & monthly integrated service management reports across the solution.
  • Would work on ticketing tool such as ServiceNow, IBM Control Desk & Remedy and automation tools such as Rundeck and IBM Runbook Automation.
  • Should understand the ITIL processes of Incident (including Critical Incident Management), Problem, Change management and Integrated Service Level Management.
  • Should have used monitoring tools such as IBM APM, NewRelic, Runscope and Netcool OmniBus to monitor the Client's environment.
  • Technical understanding of IBM Cloud platform (Bluemix PaaS), Container management, Kubernetes node, ICP management, HA infrastructure and load balancers.
Qualifications:
  • Bachelor's degree in IT or any related.
  • At least 2 years of experience in Admin.
  • Requires Skill/s: RHEL (Red Hat Enterprise Linux), Citrix Admin, Linux, Windows
  • Amenable to work in any dictated shifts.
  • Willing to work in Quezon City.

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