Admin IT
2 weeks ago
Admin IT, be 100% YOU with MicroSourcing
An Admin IT is expected to:
- Serve as the first contact with customers who need technical assistance.
- Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
- Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
- Perform OS and other software and firmware updates and patch management.
- First level identification and escalation of major incidents using the approved IT escalation processes.
- Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
- Perform network administration functions, user account permissions, Active Directory changes.
- Follow up with clients to ensure resolution is complete and satisfactory.
What it takes to be part of our team:
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory and Exchange.
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS
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