Process Specialist

2 weeks ago


Philippines Quezon City Asticom Technology Inc. Full time

The Process Specialist plays a crucial role in making sure that everyone in the company understands how things get done. Their main job is to create easy-to-follow documents that explain different processes.

Roles And Responsibilities:

● Understand and analyze all business processes and policies by reading resource materials and by coordinating with the concerned groups involved in the different business processes

● Write process documents that are clear, simple and easy to understand

● Ensure that the documents are accurate and complete. Ask for feedback to make them even better.

● Create materials that will help new employees learn the ropes. Work with trainers to make sure everyone gets the right info.

● Keep track of changes in the documents and let the necessary groups know when things get updated.

● Be ready to change things when processes or tools change. Use new tools to make the writing process better.

● Identify risks which may have impact to operational activities, cost, business direction, etc. which are driven by policies and procedures

● Recommends and documents risks and controls driven by changes in policies and procedures

● Analyze and evaluate business process improvement opportunities

Requirements:

A. Work Experience

● Must have at least 1-2 years experience in Process and

Policies Creation and Documentation

B. Competencies

● Customer Orientation

● Presentation Skills

● Problem Resolution Skills

● Planning and Organizational Skills

● Critical Thinking

● Communication Skills

● Time Management

Key Performance Indicators

● Process: PPMs should be clear, accurate with comprehensive

documentation of process flows and work instruction;

Deliver & Implement Process Improvements

● Customer: Timely completion and accuracy of PPMs released

Area of Deployment: Greenbelt, Eastwood, BGC

Work Setup :Hybrid

Work Schedule:Regular Hours (8:00AM-5:00PM)


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