Process Specialist
2 weeks ago
The Process Specialist plays a crucial role in making sure that everyone in the company understands how things get done. Their main job is to create easy-to-follow documents that explain different processes.
Roles And Responsibilities:
● Understand and analyze all business processes and policies by reading resource materials and by coordinating with the concerned groups involved in the different business processes
● Write process documents that are clear, simple and easy to understand
● Ensure that the documents are accurate and complete. Ask for feedback to make them even better.
● Create materials that will help new employees learn the ropes. Work with trainers to make sure everyone gets the right info.
● Keep track of changes in the documents and let the necessary groups know when things get updated.
● Be ready to change things when processes or tools change. Use new tools to make the writing process better.
● Identify risks which may have impact to operational activities, cost, business direction, etc. which are driven by policies and procedures
● Recommends and documents risks and controls driven by changes in policies and procedures
● Analyze and evaluate business process improvement opportunities
Requirements:
A. Work Experience
● Must have at least 1-2 years experience in Process and
Policies Creation and Documentation
B. Competencies
● Customer Orientation
● Presentation Skills
● Problem Resolution Skills
● Planning and Organizational Skills
● Critical Thinking
● Communication Skills
● Time Management
Key Performance Indicators
● Process: PPMs should be clear, accurate with comprehensive
documentation of process flows and work instruction;
Deliver & Implement Process Improvements
● Customer: Timely completion and accuracy of PPMs released
Area of Deployment: Greenbelt, Eastwood, BGC
Work Setup :Hybrid
Work Schedule:Regular Hours (8:00AM-5:00PM)
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