Project Manager
3 weeks ago
Our Project Managers use our internal tools and processes to ensure all projects are executed successfully from start to finish. The job requires an organized, detail-oriented individual who can successfully manage multiple projects in a fast-paced, rapidly changing environment.
Responsibilities
- Maintains full project ownership in delivering (but not limited to) low to mid-complexity custom market research projects
- Manages stakeholder expectations and delivers the highest level of service in an ever-changing, fast turnaround environment
- Builds an effective, professional working relationship with our clients, providing them guidance and advice where appropriate as it relates to Dynata's products and services
- Ensures project task activities are completed through personal production, internal support teams (such as survey programming, data processing and sales), and vendors (such as translators, third party providers, etc.)
- Testing survey links
- Ordering sample
- Setting-up and monitoring reports to evaluate key project metrics
- Ensuring quality measures are followed
- Managing Quotas
- Creating project materials such as project clipboards and briefing documents
- Conduct project briefings with clients and team leads
- Updating clients regularly on project progress
- Ensuring key project performance metrics such as project profitability meet or exceed established guidelines
- Proactively anticipates, troubleshoots, overcomes, and/or escalates project challenges in a timely manner
- Effectively communicates both as an individual and as part of a client-facing project team
- Ensures survey quality using current market research methodologies
- Other duties as assigned
- Is able to communicate clearly and effectively at all levels
- Adept with technology and tools
- Ability to manage multiple priorities and trouble shoot a range of issues in high-pressure situations
- Pursues his or her work with energy, drive, and a need to finish
- Learns quickly and independently in the context of an activity; seeks opportunities to extend and deepen learning
- Effectively copes with change and shifts gears comfortably
- Always strives to deliver results by being solution oriented and a team player
- Identifies issues, leads troubleshooting endeavors, and escalates when efforts have been exhausted
- Can clearly and effectively communicate project metrics, timelines, and other details pertaining to hand offs to colleagues
- Account or Project Management experience is beneficial
- Experience in market research strongly desired
- Experience in a customer service environment desired
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