IT Application Support Associate

4 weeks ago


Philippines Filinvest Development Corporation Full time
FILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.

JOB SUMMARY:

The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging procedures. He/She responds to technical problems that occur abruptly and require immediate solutions.

DUTIES AND RESPONSIBILITIES:

1. Provides Implementation/Roll-out Support

  • Provide support in delivering the system into production via established changed management/version control processes.
  • Provide support to users during system roll-out.
  • Adheres to group standards and drives compliance across the group.

2. Provide Maintenance Support

  • Prioritize and resolve day-to-day system issues and client requests according to standard processes
  • Provide alternative solution or workaround, as needed
  • Monitor and manage SLAs
  • Initiate service improvement actions.
  • Effectively manage client expectations and escalate where appropriate.
  • Escalates Very High (VH) failures and severe performance issues, and endeavours resolution of critical issues.

EDUCTIONAL ATTAINMENT

  • College degree preferably in Computer Science, Computer Engineering, BS Information Technology (or related 4-year course)

Work Experience

  • Minimum of 1-year experience supporting application systems.
  • Minimum of 1-year experience in MS SQL/MySQL
  • Experience in one or more of the following technologies will be an advantage: Power BI, SharePoint
  • Exposure to delivering enterprise level business wide support services.


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