Application Support Engineer
1 month ago
Job Description: The Application Support Engineer is a part of the support team, which is mainly
responsible for monitoring, and maintaining the Centroid systems across multiple client setups. The
role involves responding to clients' queries and troubleshooting any issues or concerns related to the
systems. Additionally, the job requires planning, deployment and ongoing maintenance of Centroid
products and services.
. Mainly responsible for monitoring and maintaining the Centroid Bridge, Hosting, and Risk
Management (RMS) across multiple client setups.
. Handle all day-to-day clients' technical queries and work closely with clients and be on the
front-line for any inquiry via email, chat and phone in a timely manner.
. Investigate and resolve clients' issues that are related to trading, system setups, and
configurations.
. On-boarding new clients from planning, information gathering, following up, handover and
continuous post go-live maintenance and support
. Work in a shift rotation with night shift and Sundays for the Market Open duties.
. Documenting and updating knowledge wiki or updating any existing internal wiki for support
team to handle recurring issues or concerns.
. Create a positive customer support experience and build strong relationships through deep
problem understanding, ensuring timely resolution or escalation, communicating promptly on
progress, and handling customers with a professional attitude.
. Collaborate with other department such as Development team, Network team, and Operations
through multiple internal channels.
. Following an escalation chain, maintaining communication with the team, and ensuring that
requests and queries are resolved in a timely manner Escalating to Level 2 Team or Senior
Support Team, if needed.
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Application Support Engineer
1 month ago
Quezon City, Philippines MicroSourcing Full timeJob Description: The Application Support Engineer is a part of the support team, which is mainly responsible for monitoring, and maintaining the Centroid systems across multiple client setups. The role involves responding to clients' queries and troubleshooting any issues or concerns related to the systems. Additionally, the job requires planning,...
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Application Support Engineer
4 weeks ago
Quezon City, Philippines Neksjob Philippines Full timeWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices.Maintain proactive communication with developers to address...
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Application Support Engineer
4 weeks ago
Quezon City, Philippines Neksjob Philippines Full timeWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices. Maintain proactive communication with developers to address...
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Application Support Engineer
4 weeks ago
Quezon City, Philippines Neksjob Philippines Full timeWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices. Maintain proactive communication with developers to address...
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L3 Application Support
1 month ago
Quezon City, Philippines Gratitude Philippines Full timeAs a member of the Delivery & Integration Service, the L3 Application Support - Deployment Engineer is responsible for the successful installation and deployment of IT Europe applications in production & non-production environments. The Deployment Engineer will also provide technical support and troubleshooting to end users and Project Managers.Your future...
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Application Support Engineer
4 weeks ago
Philippines Neksjob Philippines Full timeWe are looking for an Application Support Engineer who is fluent in Portuguese to provide technical support and troubleshooting for our software applications. The candidate will Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices.Maintain proactive communication with developers to address...
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IT Application Support Associate
4 weeks ago
Philippines Filinvest Development Corporation Full timeFILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.JOB SUMMARY:The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging...
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Application Support Assistant
3 weeks ago
Philippines SM Investments Full timeGeneral DutiesDetailed DutiesProfessional EligibilitySkills 1. Has knowledge and expertise in .Net Framework. 2. Team player, with sense of accountability and ownership. Education Candidate must possess at least Bachelors Degree in Information Technology, Computer Engineer, Computer Science or equivalent. Experience 1. A minimum of 1-3 years of experience...
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Senior Applications Engineer
4 weeks ago
Philippines Power Integrations Full timeDescriptionResponsibilitiesResearch and define power electronics topologies base on Power Integrations' productsDesign, develop, and optimize applications using Power Integrations' productsDesign and develop application boards using Power Integrations' productsDevelop algorithms to automatically optimize design applications using Power Integrations'...
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IT Applications Support Associate
4 weeks ago
Philippines Filinvest Development Corporation Full timeFILINVEST COMPANY: CORPORATE TECHNOLOGIES, INC.JOB SUMMARY:The Associate, IT Application Support is responsible in providing technical support to end users with the operation and functionality of software applications. Duties includes implementation/roll-out, optimizing software application performance, installing updates, and performing debugging...
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Application Support Manager
4 weeks ago
Philippines Stealth Monitoring, Inc. Full timeStealth Monitoring is looking for talented individuals like you! Be the next Application Support Manager.We are looking for an Application Support Manager to oversee our company's hardware, software and computer networks.Application Support Manager responsibilities include implementing, managing, delivering and supporting IT services to meet the business...
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Application Support Engineer
4 weeks ago
Cebu City, Philippines Neksjob Philippines Full timeApplication Support Engineer (Portuguese Speaker) - Manila & Cebu CityResponsibilities:Investigate and resolve Google Play policy violations, ensuring compliance with the latest policies and best practices.Maintain proactive communication with developers to address policy complications, utilizing a mix of canned responses and personalized support.Conduct...
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Team Lead
4 weeks ago
Philippines, Manila Arcadis Full timeArcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.We are more than 36,000 people, in over 70 countries, dedicated to improving quality of life. Everyone has an important role to play. With the power of many curious minds, together we can solve the world's most complex...
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Lead Application Support
4 weeks ago
Philippines Seven Seven Full timeCompany DescriptionSeven Seven is a global IT professional services firm providing top-caliber tech professionals and has been a trusted partner of Fortune 500 companies for over 20 years. Our team is committed to providing exceptional service to our clients, utilizing the latest technology and industry trends to improve their businesses.Role DescriptionThis...
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PHP Application Support
1 month ago
Central Visayas, Philippines Hawodtechsolutions Full timeJob Description: We're looking for an experienced Software Engineer who will be working in support of a PHP application. You will be working with current application support and reacting to P1 / P2 / P3 events.We're looking for someone who is highly adaptable and a natural problem solver with a strong technical background and great interpersonal skills. We...
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Technical Support Engineer
1 month ago
Taguig City, Philippines Manpower Core Group Inc. Full timeResponsibilities: Responsible for technical administration of corporate Google applications Provide technical support. Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions. Create and maintain thorough documentation related to administrative configurations,...
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Philippines, Manila TechJobAsia Full timeOffice Location: ManilaDuties and Responsibilities:Advanced Technical Support: Addressing and resolving complex technical issues that L1 and L2 support are unable to resolve. Handling escalated customer support requests that require in-depth technical knowledge.Troubleshooting complex technical issues by analyzing logs, providing root cause analysis,...
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Application Support Manager
2 weeks ago
Philippines The People's House Corp. Full timeMaintain and optimize local company servers and software.Resolve issues escalated by technicians and engineers.Will handle 5-10 App Support resourcesOversee data backup and system security operations.Protect production environment by ensuring compliance to change/release standards (Release Management).Assess system performance and recommend...
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Application Support Supervisor
3 weeks ago
Philippines SM Investments Full timeGeneral DutiesDetailed Duties 1. Understanding the systems/applications being used by the process owners to be able to help them when they escalate concerns. 2. Always available and accessible to provide technical support when required troubleshoot application issues. 3. Managing Ticketed concerns and updating resolutions implemented. 4. Identifying and...
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Technical Support Engineer
1 month ago
Taguig City, Philippines Manpower Core Group Inc. Full timeResponsibilities: Responsible for technical administration of corporate Google applications Provide technical support. Conduct research and assist Manager with recommendations for system improvements through the proactive monitoring and troubleshooting of solutions. Create and maintain thorough documentation related to administrative configurations,...