Service Engineer
3 weeks ago
PURPOSE OF THE POSITION
(Expected outcomes or goals of the position)
- Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)
- Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors
- Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc
- Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.
Tasks, Duties & Responsibilities:
- PC, laptop and Mac devices
- Network (LAN)
- Inventory Management
- Customer Support
- Computer Related Peripherals Support
MINIMUM REQUIREMENT
(Education, skills, experience)
- Education
- (2 years) Diploma Courses: Computer Technician and Systems Management or equivalent
Certification (advantage but not required)
- Certified Windows Professional
- CompTIA A+
- Work Experience
- At least one-year experience in supporting end user technical concerns
- Relevant work experience (call center agent, PC support, computer technician, etc.)
- Skills and Experience
- PC, laptop and Mac devices
- Hardware assembly, installation and configuration
- Troubleshooting and repair, disassembly and problem isolation
- Software installation, configuration, upgrades, patching and troubleshooting
- Proficient in use of MS Office applications and email systems
- Network (LAN)
- Basic cabling, installation and configuration
- Troubleshooting, connectivity testing and problem isolation
- Inventory Management
- Maintain records (asset listing, license keeping and monitoring, etc)
- Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)
- Supplier / vendor coordination
- Customer Support
- Provide onsite and/or telephone support to end-users
- Assist users on workstation related concerns (hardware and basic software)
- Troubleshoot workstation issues and escalate issues to proper technology group if needed
- Computer Related Peripherals Support
- Support for printer installation (including MFPs), networking, troubleshooting and repair.
- Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)
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