Implementation Specialist
3 weeks ago
Job PurposeThe Implementation Specialist will support the Implementation team in the coordination and documentation of project plans for execution, account management, and hand-over of documentation to the Operations Team.
Duties and ResponsibilitiesAssists Implementation of new accounts across multiple waves managing both client and CBP staff through successful transitions.Manage the documentation of SOPs, training materials, and other references.
Assisting operations with process issues that requires alignment with the client and internally with the staffs.
Working with Implementation Manger supporting the Implementation project plans to transition business processes offshore.
Communicates with Client for any updates about the transition.
Ensure proper coordination and delegation of tasks of the Implementation team.
QualificationsMust have a Bachelor's Degree with a least 2 years of working experience in the related field.
Exposure in the freight-forwarding/logistics industry is an advantage.
Proficiency in the use of freight forwarding tools or database systems.
Excellent communication and negotiation skills and demonstrated good problem solving, research and analytical skills to identify issues and provide solutions.
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