Collections Manager
2 weeks ago
Responsibilities
● Investigation and implementation of new initiatives to enhance the running of the department to increase collections
● Improve the collections' function
● Manage the call centre
● Set targets for the Individual Collections Call Centre
● Conduct interviews for new staff
● Report on and forecast collections
● Approve credit notes and refunds
● Ensuring compliance with Cartrack Policies and Procedures
● Keeping the team motivated and committed to the achieving of set goals
● Providing on-going, continuous feedback to senior management
● Providing on-going, continuous guidance to consultant
● Always promoting a good working relationship with colleagues and working towards and maintaining good working relationships with other departments
● Always being a role model for staff and an example of how results are achieved
● Constant monitoring of activity levels and productivity of staff
● Generating of Daily, Weekly and Monthly reports
● Effective management of staff-related issues, including Performance Management and Disciplinary procedures. Approve leave, overtime and incentives monthly
Requirements
● Graduate of Financial Management , Accountancy or Business related courses
● With 5 years collections industry experience
● Microsoft Excel - Advanced
● Solid experience with advanced formulas in Microsoft Excel
● Excellent analytical skills along with the ability to create and present detailed reports
● Team management and negotiation skills
● Problem-solving attitude
● Adaptability
● Excellent communication and interpersonal skills
● A team player and also able to work independently
● Emotional intelligence and Assertive
● Strong administration skills
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