L1 - Network Engineer

3 weeks ago


Philippines Z-connect Inc Full time
  • Monitor and provide first level of support in all infra network of PLDT and Smart Corporate.

Support

Monitoring tools:

  • Solarwinds
  • Pinger

Devices To Monitor

  • Switches
  • Routers
  • Access Points and Controller
  • Servers – upon creation of tickets and initial t.shooting, this IR will be endorsed to Amdocs Team (Device Owner).
  • UPS - upon creation of tickets and initial t. shooting, this IR will be endorsed to PCTech Team (Device Owner).
  • Kronos - upon creation of tickets and initial t.shooting, this IR will be endorsed to ACIP Team (Device Owner).
  • ISNet UPS – manual testing by accessing the UPS one by one.
  • Test Mail – manually sending emails every after 2 hours as advised by PLDT.
  • Hourly VPN Bandwidth Utilization – based from Solarwinds.
  • Temporary Access Pass Request- for onsite activities, TAP request should be endorsed and approved by respective Approvers prior to onsite activities.
  • One Hub ticket creation and monitoring of the current status.
  • Sending End of Shift Status Reports
  • Daily Incident Reports Tracker
  • Turn Over Report
  • Checklist network Report
  • ISNet UPS Report

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