Accounts Receivable Specialist
3 weeks ago
- Invoice Preparation and Dispatch: Generate accurate and detailed
invoices for services provided, ensuring all charges are included and
comply with contractual agreements. Dispatch invoices to clients or
insurance companies promptly. - Account Reconciliation: Regularly reconcile accounts receivable
ledger accounts to ensure all payments are accounted for and
properly posted. This includes verifying discrepancies and resolving
clients' billing issues. - Payment Collection: Follow up on, collect, and allocate payments
received from clients and insurance companies. This involves
monitoring client accounts for delayed payments, sending reminder
notices or making phone calls to secure outstanding receivables, and
negotiating payment plans where necessary. - Customer Service: Serve as a primary point of contact for clients or
insurance companies regarding billing and payment issues. Provide
excellent customer service by addressing queries and concerns
promptly, aiming to resolve issues on the first contact whenever
possible. - Compliance and Coordination: Ensure compliance with company
policies, industry standards, and legal regulations regarding billing
and collections. Coordinate with the coworkers, insurance adjusters,
and other stakeholders to verify service delivery, coverage, and claim
status to streamline the billing process. - Process Improvement: Continuously seek ways to improve the billing
and collections processes. This may include implementing new
software, developing more efficient workflows, or suggesting
changes to policies that could reduce receivables aging or enhance
cash flow. - Record Keeping and Confidentiality: Maintain accurate and
comprehensive records of all billing activities, correspondence, and
interactions with clients and insurance companies. Ensure
confidentiality and security of financial information.
QUALIFICATIONS:
- English Proficiency: Excellent command of the English language, both
written and verbal, for clear and effective communication with
clients, team members, and management. - Financial Acumen: Understanding of basic accounting principles and
financial reporting. - Attention to Detail: Ability to process transactions and reconcile
accounts accurately. - Communication Skills: Strong interpersonal skills for effective
customer, client, and team interactions. - Organizational Skills: Proficiency in managing multiple tasks and
deadlines. - Technical Proficiency: Knowledge of QBO, Google Workspace, and AR
Workflow. - Problem-Solving Skills: Capability to address payment disputes and
negotiate effectively. - Customer Service Orientation: Skills in maintaining positive
customer relationships. - Teamwork: Ability to work collaboratively across departments.
- Adaptability: Flexibility to adapt to changes in technology and
business practices.
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