Internal Sales Representative

3 weeks ago

Philippines Booth & Partners Full time
Job Description

This is a remote position.

About the Client:

The James Walker ethos of 'Putting people at the heart of amazing engineering' is underpinned by a set of values and behaviours that are central to who we are, what we do and why we do it. To strive for excellence in everything we do, it is essential that all employees uphold and live by the James Walker values and behaviours.


Job Summary:

The role involves collaborating within a dynamic sales team to surpass sales targets and key performance indicators (KPIs), while also expanding the portfolio of new business under the guidance of Business Development Managers. Additionally, providing internal commercial support to the field sales team is crucial to ensure that customer expectations are not only met but also exceeded, thereby maintaining high service levels.

  • Responsibilities:

    Co-ordinate the day to day management of customers, generate, manage & convert sales leads following set processes and utilizing key systems such as OPT
  • Identify and achieve profitable sales opportunities
  • Prepare commercial proposal's (quotations/tenders etc.) in line with customer deadlines or within an agreed timeframe
  • Receive inbound calls and build effective customer relationships and loyalty to ensure excellen levels of customer service are provided at all times
  • Build strong customer relationships using a range of communication methods. Understand customers' business needs and address any issues following upon sales opportunities
  • Actively manage any customer complaints and ensure these are resolved to meet/exceed customer expectations
  • Ensure the smooth transition to the Business Development Manager (BDM) where sales opportunities for new or existing business can't be progressed via the telephone
  • Initiate outgoing customer calls with prospective clients to establish qualified appointments for members of the field sales team
  • Partner and work closely with key members of the field sales team to provide sales support and prospecting opportunities, including data gathering and follow up
  • Proactively prioritise workload in line with the Core product, core sector core geography
  • Respond to all cancellation requests, claim handling and follow standard operating procedures and escalation policy as appropriate
  • Attend sales meetings and participate in learning and training opportunities when appropriate to continuously build customer services and sales knowledge
  • Proactively follow up quotations to determine the status of James Walkers proposal's and convert opportunities to orders
  • Assist in market research and prospecting activities to generate new customer sales Make commercial judgments to negotiate and convert opportunities
  • Contract review orders received and communicate contractual requirements to the manufacturing division.
  • Be able to use IT systems effectively and in line with company procedures
  • Liaise with key stakeholders to ensure customer specifications are adhered to


RequirementsEssential
  • Industry Experience: Previous experience working in a manufacturing background.
  • Formal Sales Qualification: Possession of a recognized sales qualification, e.g., ISMM.
  • Knowledge and Skills:
  • Product and Industry Knowledge
  • Manufacturing Knowledge
  • Commercial Acumen
  • Negotiation Skills
  • Customer Focus
  • Organizational Skills
  • Inco Terms and Payment Terms Awareness
  • Tech Savvy: Must have experience or knowledge in MS Word, Excel, and PowerPoint.
  • Professional Background: Working experience in customer service or sales-oriented roles.
  • Educational Qualification: Bachelors Degree in a related field or engineering-related qualification.
  • Communication Skills: Good written and verbal English communication skills.
Preferred
  • Basic Technical Knowledge (ability to read basic engineering drawings)
  • Decision-Making & Problem Solving Skills
  • Presentation Skills
  • Export Terms & Procedures


Benefits
WHAT WE OFFER:

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

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