Implementation Manager Spanish-Speaking

3 weeks ago


Manila Philippines Five9 Inc. Full time


Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.
We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.
Reporting to the Manager and Director of the Professional Services team, you will perform project tasks such as system configuration, training, documentation and customer follow-up. You will handle a number of projects simultaneously, providing expert recommendations for Contact Center Solutions in a technical or consultative role.
Key Responsibilities:
  • Manage the implementation of projects, ensuring that all tasks are completed on-time and within budget
  • Handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
  • Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for both the customer and Five9
  • Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days.
  • Complete customer facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.

Key Requirements:
  • Be able to speak and write Spanish fluently
  • Minimum of 2 years experience in an Implementation (Professional Services), Senior Support Representative or Sales Engineering, position
  • Call Center industry experience is highly desired
  • Excellent verbal and written communication skills (English + Spanish)
  • Strong knowledge of Internet technology, hosted solutions (SaaS), VoIP, and Call Center practices
  • Working knowledge of CRM and Lead Management solutions (Salesforce, RingCentral, Siebel, NetSuite, RightNow, Velocify and/or LeadMailbox) is desired
  • BA/BS or equivalent experience is required

Key Skills:
  • Must be an independent self-starter possessing excellent time management skills and be able to manage multiple implementation activities simultaneously
  • Ability to operate with minimal guidance must be able to exercise sound judgment and decision making in challenging situations
  • Prioritize multiple responsibilities and deliver on commitments must be comfortable working in a fast-paced, dynamic environment
  • Must be an expert at developing and maintaining positive and productive relationships with clients impeccable communication skills and ability to understand clients' needs is imperative
  • Able to build collaborative relationships with supervisors and peers able to delegate responsibilities with ease able to provide constructive feedback and praise able to understand and educate others
  • Working knowledge on Java and HTML scripting, Networking, API, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices
  • Must be strategic thinker able to understand the 'Big-Picture' able to think quickly and adeptly while solving complex problems
  • Willing to work a permanent night shift schedule

#LI-MB1

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy .
California residents, view our Privacy Notice here: .

-------------------------------------------------------------------------------------------------------------------------------------
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

  • Manila, Philippines Five9 Inc. Full time

    Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution...

  • Coupa Consultant

    4 weeks ago


    Philippines Denova Consulting Full time

    We seek Spanish-speaking Coupa technical and functional consultants/architects with Coupa certifications and an 'expert' understanding of the Source to Pay process. This will bring insight, passion, and intellect to our lasting client relationships.Key Responsibilities: Provide Coupa technical and functional expertise to clients Translate business process...


  • Philippines Konscious House Of Brands Full time

    Who are weWe are a rapidly expanding powerhouse in the health and wellness industry. Our portfolio is a collection of leading DTC online brands in this space.We have been featured in various publications such as Forbes, Vogue, Elle, Business Insider, Eat Well, and many more.Who are we looking forWe are seeking multiple enthusiastic and detail-oriented...

  • Process Expert

    3 weeks ago


    Philippines, Manila A.P. Moller - Maersk Full time

    OpportunitySupports the sales team to manage and grow assigned accounts in linewith the organisational strategy, goals, policies and processes.This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to...

  • Process Expert

    4 weeks ago


    Manila, Philippines A.P. Moller - Maersk Full time

    OpportunitySupports the sales team to manage and grow assigned accounts in linewith the organisational strategy, goals, policies and processes.This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to...


  • Western Visayas, Philippines, Iloilo Stealth Monitoring, Inc. Full time

    Stealth Monitoring is looking for talented individuals like you! Be the next Customer Support Specialist (Spanish Bilingual).Job HighlightsDay 1 HMO for you and two (2) of your dependents.Annual and Performance Based Salary IncreaseAdditional Leave CreditsDuties & ResponsibilitiesManaging customer queries by responding to calls from clients of Stealth...

  • Global Accountant

    4 days ago


    Philippines Curran Daly & Associates Full time

    Job DescriptionJoin our client in the Mining Shared Service industry and be one of their Global Accountants!Location: OrtigasWork set-up: Hybrid (1x onsite per month)Shift: Night (9pm-6pm)What you will be doing:Month End Processes & Procedures:Collaborate with company's GSBs for timely month-end processes.Handle Inventory Accounting and ensure compliance...


  • Philippines IHG Hotels & Resorts Full time

    Role PurposeProvides support to Regional Sales Centers in Europe by servicing leads through the effective execution of the enquiry handling process, steps to conversion, and the preparation of proposals, quotations, and by cross checking product information between hotels for all brands within the IHG.Proactively grow and maximize revenue and profit...


  • Philippines ORBIS BUSINESS SOLUTIONS INC. Full time

    Job PurposeThe Implementation Specialist will support the Implementation team in the coordination and documentation of project plans for execution, account management, and hand-over of documentation to the Operations Team.Duties and ResponsibilitiesAssists Implementation of new accounts across multiple waves managing both client and CBP staff through...


  • Philippines ORBIS BUSINESS SOLUTIONS INC. Full time

    Job PurposeThe Implementation Specialist will support the Implementation team in the coordination and documentation of project plans for execution, account management, and hand-over of documentation to the Operations Team.Duties and ResponsibilitiesAssists Implementation of new accounts across multiple waves managing both client and CBP staff through...


  • Philippines TalentUS Inc. Full time

    ·       Lead the planning and implementation of ISO 27001 projects for clients across various sectors.·       Conduct risk assessments and ensure that all aspects of the ISO 27001 standard are met.·       Collaborate with client teams to develop, implement, and maintain necessary documentation and controls.·       Train and...


  • Philippines, Manila New York Global Consultants Inc. (NYGCI) Full time

    Role: VC Implementations Accountant Mode of Hiring: Full timeWork Location: MOA, Pasay CityMode Of Working: Hybrid: 3 days onsite, 2 days WFHWork Schedule: Night Shift.Job Description As an Implementations Accountant, you will focus efforts on supporting new Fund Administration customers in their journey into our client's services. You will coordinate,...


  • Manila, Philippines ACCPRO INTERNATIONAL Full time

    VC implementations Accountant Job Description: As an Implementations Accountant, you will focus efforts on supporting new Fund Administration customers in their journey into our client's services. You will coordinate, facilitate and manage onboarding activities that are critical to achieving success for both our customers and the client within a tight...


  • Manila, Philippines ACCPRO INTERNATIONAL Full time

    VC implementations Accountant Job Description: As an Implementations Accountant, you will focus efforts on supporting new Fund Administration customers in their journey into our client's services. You will coordinate, facilitate and manage onboarding activities that are critical to achieving success for both our customers and the client within a tight...


  • Philippines, Meycauayan Nestle AG Full time

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PH Company: Nestlé Business Full-time Bachelor's Degree POSITION SUMMARYJoining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a...


  • Manila, Philippines New York Global Consultants Inc. (NYGCI) Full time

    Role: VC Implementations Accountant Mode of Hiring: Full timeWork Location: MOA, Pasay CityMode Of Working: Hybrid: 3 days onsite, 2 days WFHWork Schedule: Night Shift.Job Description As an Implementations Accountant, you will focus efforts on supporting new Fund Administration customers in their journey into our client's services. You will coordinate,...

  • Seller Management

    4 weeks ago


    Philippines, Manila Shopee Full time

    Job Description:Responsible for establishing and maintaining good working relationships with top Mandarin speaking Marketplace sellers/owners and representativesOversee assigned top Marketplace accounts, including negotiating deals, operational improvement and campaign participation to maximize growthWork closely with stakeholders such as mandarin-speaking...

  • Amazon Specialist

    2 weeks ago


    Philippines, Manila Shepherd Full time

    DescriptionResponsibilities:Create and manage Amazon product listings, including optimizing product titles, descriptions, and imagesConduct keyword research and implement SEO strategies to increase product visibility and salesMonitor and analyze Amazon sales and performance data to identify opportunities for improvementManage Amazon advertising campaigns,...

  • Product Manager

    3 weeks ago


    Philippines, Manila Shopee Full time

    Job Description:Product Management Job Description:Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.Analyze, align and evaluate business requirements, feasibility and value of the feature requests with both business and regional product teams in Singapore and Shenzhen...

  • Seller Management

    2 weeks ago


    Manila, Philippines Shopee Full time

    Job Description:Responsible for establishing and maintaining good working relationships with top Mandarin-speaking Marketplace sellers/owners and representativesOversee assigned top Marketplace accounts, including negotiating deals, operational improvement and campaign participation to maximize growthWork closely with stakeholders such as mandarin-speaking...