Customer Support Specialist

3 weeks ago


Taguig, Philippines Diversify Intelligent Staffing Solutions Inc Full time
As a member of the Channel Support team, you will assist a range of Client's stakeholders with enquiries; including - Individual Users, Clients and Drivers.
RESPONSIBILITIES
  • Responding to customer queries in a timely and accurate way, via phone, email or chat.
  • Taking ownership with client/customer issues.
  • Assist with placement of orders, refunds, or exchanges.
  • Provides concise information. Has the ability to be able to educate users/drivers of service function.
  • Follow communication procedures, guidelines and policies.

QUALIFICATIONS
  • 2-3 years experience in Transport, Logistics, Delivery, or any similar industries.
  • Strong in chat/phone contact handling skills; and open to handling multiple chats.
  • Skilled in driving a conversation and probe to discover the root cause of the problem.
  • Patient in handling difficult enquiries.
  • Display strong attention to detail and active listening skills.
  • Cooperative with Team Members and Leads to achieve goals and targets for the day individually as well as a team.
  • Amenable to be trained across all dashboard tasks (Dispatch, Tracking, Inbound/Outbound Calls, BOH)


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