Training & QA Senior Specialist (Associate Manager Level)

4 weeks ago


Philippines iSupport Worldwide Full time

Role Description

This is a full-time on-site role in Pasig. The Training-OD & QA Senior Specialist will customize & spearhead transformative change initiatives (i.e. targeted training, tailored QA interventions, process documentations/enhancements, etc.) that will bridge performance gaps, reinforce standards and sustain operational excellence.

Qualifications

  • Bachelor's degree in any related field or equivalent experience
  • 6 years of combined experience in training and quality
  • 2 years of experience in workforce management and/or data analytics, advantageous
  • Green Belt Certified, advantageous
  • Strong analytical and problem-solving skills
  • Excellent communication and presentation skills
  • Skilled in creating automated performance dashboards and other reports
  • Highly Proficient = Advance Excel and PowerPoint Skills
  • Working Knowledge in PowerBI, advantageous

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