Cashier
3 days ago
A cashier processes customer payments, handles money, scans items, and provides receipts using a cash register or point-of-sale (POS) system. Key duties include greeting customers, managing returns and exchanges, ensuring accurate pricing, maintaining a tidy work area, and performing basic store upkeep. A good cashier is efficient, accurate, a strong communicator, and can handle customer service needs while staying calm under pressure.
Core Responsibilities
Process transactions:
Scan items, calculate costs, and process cash, credit, and digital payments accurately.
Handle money:
Provide correct change, issue receipts, and count cash at the beginning and end of shifts.
Manage returns:
Process customer returns, exchanges, and refunds according to store policies.
Customer service:
Greet customers, answer product and policy questions, and resolve customer complaints or concerns.
Maintain the work area:
Keep the checkout area clean, organized, and stocked with necessary supplies.
Upselling:
Promote and sell additional products or store programs, such as loyalty cards.
Key Skills and Attributes
Accuracy and precision: Essential for handling financial transactions and managing inventory.
Customer service: Friendly, patient, and effective communication skills to interact with customers.
Speed: Ability to process transactions quickly and efficiently.
Integrity and trustworthiness: Responsible for managing money and representing the brand.
Adaptability: Ability to handle various payment methods, including cash, cards, and digital wallets.
Basic math skills: For calculating payments and making change.
What a Cashier Might Do
Bagging: Accurately and efficiently bag or wrap customer purchases.
Equipment maintenance: Report any issues with the cash register or POS system.
Inventory assistance: Help with stocking shelves and rotating merchandise.
Store promotions: Stay informed about current sales, promotions, and product information.
Age verification: Verify the age of customers buying age-restricted items like alcohol or tobacco.
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