Workforce Manager

Bachelor’s Degree graduate in any related course Minimum of five (5) years experience in workforce management Armed with three (3) years of experience in planning, forecasting, and scheduling in a BPO industry Knowledge or experience in workforce management tools is an advantage Computer literate in using MS Office With strong interpersonal and...

Bachelor’s Degree graduate in any related courseMinimum of five (5) years experience in workforce managementArmed with three (3) years of experience in planning, forecasting, and scheduling in a BPO industryKnowledge or experience in workforce management tools is an advantageComputer literate in using MS OfficeWith strong interpersonal and communication...

OVERALL PURPOSE:The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.RESPONSIBILITIES:• Overall management of the WFM AP and QA cost structure and budget• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes,...

OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material,...

OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams. RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material,...

Job DescriptionThe workforce manager is a professional responsible for overseeing and optimizing workforce planning, scheduling and performance management to ensure efficient and effective operations. This role involves analyzing staffing needs, managing workforce data, and collaborating with various departments to align workforce strategies with business...

Job DescriptionThe workforce manager is a professional responsible for overseeing and optimizing workforce planning, scheduling and performance management to ensure efficient and effective operations. This role involves analyzing staffing needs, managing workforce data, and collaborating with various departments to align workforce strategies with business...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

With 7-years overall workforce management (WFM) related experience (at least 5-years supervisory/ management experience)Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and ForecastingWith client facing experience

With 7-years overall workforce management (WFM) related experience (at least 5-years supervisory/ management experience) Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting With client facing experience

With 7-years overall workforce management (WFM) related experience (at least 5-years supervisory/ management experience) Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting With client facing experience

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTION Responsibilities: • The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals. • On boarding of new accounts in Location/Delivery...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

JOB DESCRIPTIONResponsibilities:• The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.• On boarding of new accounts in Location/Delivery Assurance...

Job SummaryMain objectives and functions:1. Real- Time operational status / performance for all Qualfon Sites.○ Reviews client's half –hour staffing report○ Ensures optimal staffing is in place to meet the client service level agreements on real-time.○ Conducts and monitors staffing with all the centers randomly.2. Agent Schedules for the Group...

Minimum Requirements: - At least 2nd year College undergraduate, Vocational Diploma (2yrs.), Associate's Degree (2yrs.), College Graduate- At least 2-4 years workforce management experience- Preferred has WFM tools knowledge; knowledge in service adherence models- Must have: Excel skills (rating of atleast 6-7 out of 10)"

We are seeking a dynamic and experienced Workforce Supervisor to join our team. As a Workforce Supervisor, you will play a critical role in ensuring the efficient operation of our workforce by overseeing scheduling, performance monitoring, and team management. You will collaborate closely with various departments to optimize workforce utilization and enhance...

We are seeking a dynamic and experienced Workforce Supervisor to join our team. As a Workforce Supervisor, you will play a critical role in ensuring the efficient operation of our workforce by overseeing scheduling, performance monitoring, and team management. You will collaborate closely with various departments to optimize workforce utilization and enhance...