Software Support Analyst

3 weeks ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time
Position: 2nd Level Support
Office: Ortigas
Work setup & shift: Onsite but can shift to WFH after a year | Dayshift

Why join us?

You'll have:

Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
**Work-Life Harmony: **Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role:
As a Second Level Support, you will:

Analyze recurring user problems, document these errors and prepare for forwarding
Gain knowledge of the jobs that are needed to run our software
Check the job logs for errors and rectify them if possible or forward them
Provide support for colleagues at 1st level
Analyze custom database issues
Use the application's C# code to further narrow down problems

What You Need:

Non-negotiables

Previous experience in support
Understanding of how to work with software
Experience in reproducing and analyzing fault investigations
SQL Database knowledge would certainly be helpful.
Ability to communicate with customers and prepare support tickets that cannot be resolved independently for our colleagues in Germany.
What is really important is reliable working methods and personal responsibility.

Preferred skills/expertise

Knowledge of the CRM ticket tool
Basic knowledge sql server and cosmos db queries
  • Business Analyst

    1 week ago


    Pasig, National Capital Region, Philippines RBS Software Solutions Full time

    Pasig, National Capital Region, PhilippinesBusiness AnalystRBS Software Solutions Pasig, National Capital Region, Philippines6 days ago Be among the first 25 applicantsResponsibilities:Assist the Business Analyst Head in Creating the Terms of ReferenceDevelop wireframes, mind maps, and business rules.Document requirements in the Business Requirements...


  • Pasig, National Capital Region, Philippines RBS Software Solutions Full time

    RBS Software Solutions seeks a skilled Business Analyst Expert to join our team.The ideal candidate will possess at least 1 year of experience in the related field and strong knowledge of Business Requirements Analysis. They will be proficient in wireframing and prototyping tools, such as Figma or PowerPoint, and have experience with requirement-gathering...

  • Support Analyst

    2 days ago


    Pasig, National Capital Region, Philippines IQ-EQ Full time

    IQ-EQ Pasig, National Capital Region, PhilippinesSupport AnalystIQ-EQ Pasig, National Capital Region, Philippines2 days ago Be among the first 25 applicantsCompany DescriptionIQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family...

  • IT Business Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    QUALIFICATIONS:- Junior: 0-2 years of experience in business analysis or a related field, with a focus on learning and supporting project work.- Mid-Level: 2-5 years of experience, with a proven track record of managing business requirements, process analysis, and project delivery.- Senior: 5+ years of experience in leading business analysis efforts, driving...

  • IT Business Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    QUALIFICATIONS:- Junior: 0-2 years of experience in business analysis or a related field, with a focus on learning and supporting project work.- Mid-Level: 2-5 years of experience, with a proven track record of managing business requirements, process analysis, and project delivery.- Senior: 5+ years of experience in leading business analysis efforts, driving...

  • Software Analyst

    5 days ago


    Pasig, National Capital Region, Philippines Manpower (Philippines) Full time

    About the CompanyOverview of Manpower (Philippines)We are a leading provider of innovative workforce solutions and talent management services.We partner with clients to deliver seamless, cost-effective recruitment solutions.About the JobWe are seeking a highly skilled System Developer to join our team.The ideal candidate will have a strong background in...

  • Jr. Business Analyst

    3 weeks ago


    Pasig, National Capital Region, Philippines RBS Software Solutions Full time

    Qualifications:EducationBachelor's Degree in any Business, Information Technology or IT related course (ECE, COM-SCI, Computer Engineering, Business Administration major in IT Management).Work ExperienceAt least 1 year of experience in the related field is required for this position.Familiarity with business analysis concepts and methodologies is a...


  • Pasig, National Capital Region, Philippines Zig Zag Offshoring Full time

    Job DescriptionWe are seeking a highly skilled Technical Help Desk Engineer to join our team. As a Technical Help Desk Engineer, you will be responsible for providing high-quality support to customers and staff seeking technical assistance with our products and services.ResponsibilitiesProvide technical support to customers via email/ticket, including...


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    Location: Pasig CitySchedule: Monday to Friday, Rotational ShiftWork Setup: Hybrid (Mostly WFH - Onsite as needed)Salary Range: 40,000 PHP (Mid) 50,000 - 60,000 PHP (Senior)Senior IT Infrastructure Operations Support AnalystProfile and Technical Requirements-- Excellent telephone manners.-- Proficient in troubleshooting and resolving hardware, software, and...


  • Pasig, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    H2 Software Consulting Services Inc. is looking for an HR Admin / Timekeeping Associate to join our team. As a key member of our HR department, you will be responsible for managing employee timekeeping records and ensuring accuracy in attendance data.Key ResponsibilitiesManage employee timekeeping records.Assist with payroll preparation.Handle employee...


  • Pasig, National Capital Region, Philippines Hunters hub Incorporated Full time

    Hunters Hub Incorporated is looking for a talented Junior Auditor for Software Development to help us maintain high-quality standards in our software development lifecycle.About the JobThe successful candidate will be responsible for conducting risk assessments, control evaluations, and compliance reviews. They will also need to identify quality issues,...


  • Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time

    IT Business Application Analyst - SAP FIThe BA Analyst - SAP FI has the following functions:Involved in system development and configuration, quality assurance, and testing among othersInvestigate and resolve application functionality related issues and provide support and troubleshooting within P0 SLAAssist business users in troubleshooting software...

  • Software Engineer

    1 week ago


    Pasig, National Capital Region, Philippines The Medical City Full time

    The Medical City Ortigas is searching for an experienced Software Engineer to join the team and help lead the organization to the next level. This role is crucial in developing enterprise data frameworks, leading to the decommissioning of legacy applications, data migration and data remediation, oversees data squad team, who are responsible for designing,...


  • Pasig, National Capital Region, Philippines ESC Corporation Full time

    Job DescriptionWe are seeking a motivated and customer-focused Level 1 IT Service Desk Analyst to join our dynamic IT team. This role combines internal IT helpdesk support with external client-facing responsibilities, including user management, IT batch processing, and technical troubleshooting.Key Responsibilities:Provide first-level IT support for internal...

  • Data Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Field Outsource Asia Full time

    To become a data analyst, you generally need a bachelor's degree in a related field, technical skills in analytics software, and experience in interpreting data, including data visualization and programming languages like SQL, Python, or R.


  • Pasig, National Capital Region, Philippines ESC Corporation Full time

    About the RoleThe ESC Corporation is seeking a highly skilled Technical Service Desk Analyst to join our team. As a Technical Service Desk Analyst, you will provide top-notch technical support to internal users and external clients, troubleshoot complex technical issues, and perform various IT-related tasks.Responsibilities:Offer premium technical support to...


  • Pasig, National Capital Region, Philippines Nityo Infotech Full time

    Location: Pasig CitySchedule: Monday to Friday, Rotational ShiftWork Setup: Hybrid (Mostly WFH - Onsite as needed)Salary Range: 40,000 PHP (Mid) 50,000 - 60,000 PHP (Senior)Senior IT Infrastructure Operations Support AnalystProfile and Technical Requirements-- Excellent telephone manners.-- Proficient in troubleshooting and resolving hardware, software, and...

  • Business Analyst

    2 weeks ago


    Pasig, National Capital Region, Philippines Nityo Infotech Services Philippines Full time

    Nityo Infotech Philippines is looking for:Business Analyst - up to 120,000Location: Ortigas CitySet up: Hybrid, 3x onsite per weekSchedule: Regular ShiftQualifications: Business AnalystBachelor's degree in Computer Science, Information Systems, Business, or arelated field.• 3+ years of experience as a Business Analyst, preferably in a product developmentor...

  • IT Support

    5 days ago


    Pasig, National Capital Region, Philippines Starpay Corporation Full time

    On-site - Pasig 1-3 Yrs Exp Diploma Full-timeJob DescriptionDescriptionJOB SUMMARY:A System Operations and Incident Analyst is responsible for maintaining a reliable, secure, and efficient support. He/She shall deploy, configure, maintain, and monitor all active system equipment to ensure smooth network operations.DUTIES AND RESPONSIBILITIES:As Service Desk...


  • Pasig, National Capital Region, Philippines Q2 HR Solutions Full time

    Job OverviewQ2 HR Solutions is seeking a seasoned Senior Financial Analyst to join our team. As a key member of our finance department, you will be responsible for analyzing financial data, developing forecasts, and providing actionable insights to support business decision-making.The successful candidate will possess:A Bachelor's degree in Finance,...