CSR Healthcare Account

1 month ago

Pavia, Philippines GECO Philippines Full time

We are looking for Customer Service Representatives for Healthcare and Non-healthcare accounts. Get up to 13-18% night differential if apply with us.

Essential Functions/Responsibilities for Healthcare Account:

Responsible for answering incoming phone calls, emailing online inquiries, confirming appointments as well as making outgoing calls for patient retention purposes
Generate patient letters / reports
Obtain and attach patient clinical documents to a patient’s chart
Send patient requested medical reports via email
Ability to multi-task and use multiple systems, including our electronic medical documentation system to provide medical information and patient support/follow up after the clinical visit.
Adhere to all HIPAA guidelines and policies

Qualifications:

Candidate must be a High School Graduate, Senior High School Graduate, Associate Graduate and/or College Level
Excellent communication skills, both written and oral
Excellent Listening Skills
Passionate about customer service and patient satisfaction
Ability to handle calls
Must be willing to work on a shifting schedule

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