Back Office Non Voice Project Based E-payment Account for TDCX

1 month ago

Pasig, Philippines Hr1001 Full time

"please attached your cv or resume with email, phone number, home address and your full name"

#Be more

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore

Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #Be more at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards


What's your mission?

As a Risk Account Specialist, you will be working with our e-payment account to deliver #happier customer experience. E-payment allows users from fledgling start-ups to Fourtune 500 companies to accept payments to power their businesses.

Support has always been at the core of e-payment and, as the company expands globally; your work will help provide the highest quality of support to new and existing users. Most of the time you'll communicate with users via multiple channels including phone, chat, and email. E-payment users can ask tough questions. You'll need to be willing to spend time paying individual attention to users, carefully researching their issues and asking for help from the rest of the team when you need it.

Who are we looking for?

Bachelor's degree graduate
Must have at least 2 years BPO work experience
Preferably with omnichannel support experience (voice, chat and email)
Experience with payments, risk, compliance, or the financial industry is and advantage
Able and willing to work on a rotational shift pattern, which will include holidays and weekends
Can work onsite in Ortigas Center, Pasig City


About
WHO WE ARE

We’re passionate about helping brands achieve their business outcomes by providing outstanding customer experience (CX).

Our global team of CX professionals excels at resolving customer issues, driving sales, and safeguarding online communities on behalf of our clients who outsource their CX needs to us.

The core of our mission is to relieve our clients from the complexities of assembling large, multilingual specialist teams, managing infrastructure, and navigating intricate processes. This allows our clients to concentrate on their strategic goals while we handle the complexities behind the scenes

We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce.

Our CX expertise, innovative technology, proven track record, and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

OUR DNA

At TDCX, we are a team of tight-knit, entrepreneurial, and dedicated people. At the heart of everything we do is our formula of quality people and enterprising work culture. We firmly believe that this approach enables us to tackle the most complex challenges and is one of the many reasons why our clients love us.

We also believe that it is impossible to deliver a superior CX without people. Hence, we strive to give our people meaningful careers and a productive and welcoming work environment.

Our #BeMore culture lies in empowering individuals to advance in their careers, and we believe that our people have the potential to #BeMore in their careers and their personal interests.

As TDCX grows, we remain committed to our core values of courage, initiative, teamwork, trust, and innovation. In keeping our values, we are always on the lookout for ways to help our people find their strengths and passion and provide opportunities to grow their careers.

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