Change Manager

4 weeks ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
LOCATION: MANILA AND CEBU PHILIPPINES
JOB TITLE: CHANGE MANAGER

Job Description:
RESPONSIBILITIES:
- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.
- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved
- Informing the key stakeholders on the status of the Major incident and after getting the confirmed service restoration.
- Coordinating with the respective SMEs for speedy resolution of the Major Incident.
- Ensuring the Major incident is resolved within the SLAs agreed with the Customer.
- Taking all the preventive actions to minimize the service and business impact in case resolution time seems to be high.
- Conducting a thorough analysis and preparing the Major Incident Report (MIR) for every Major Incident after it is closed.
- Ensuring that all the resolution procedures are updated in the knowledge database / Work log.
- Conducting a review meeting with relevant members to identify the triggers for the Major Incidents, what caused them, and how to prevent such Incidents happening in future.
- Ensuring that the causes for all Major incidents are analyses and root cause is identified (through coordinating with problem Management process).
- Coordinating with the process managers (capacity manager, Availability manager, IT Service continuity manager, etc.) on need basis to avoid reoccurring of the major incidents.
- Providing the periodical (monthly) reports on the overall status of the Major Incident Management Process.
- Conducting the training / knowledge sharing sessions across the teams/new joiners to avoid occurring of the major incidents.

KEY SKILLS AND COMPETENCIES
- 8-10 years exp in driving the service operations.
- Min 8 year of experience in managing the IM and MIM processes.
- Preferably ITIL Expert, or Min two ITIL Intermediate certified professional.
- Strong analytical, communication, presentation and reporting skills.
- Good leadership, people management and operational skills.
- Should have exposure to ITIL practices.
- Good written & verbal communication skills.
- Experience in helpdesk environment.
- Highly motivated individual, with a positive & pro-active attitude to work, and willingness to make changes to improve operational efficiency through, innovation, process and procedure, and adopting and adapting ideas and practices from elsewhere.
- Ability to work in shift and flexible schedule.
- Ability to motivate staff.
- Excellent team skills with ability to listen and contribute to discussions and meetings.
- Building & Maintaining Relationships.
- End to end ownership for customer satisfaction through levels of support.
- Planning and organization & working well with Virtual Team.
- Virtual Team Management Skills.
- Relationship Management for services and vendors interface.

KINDLY SEND YOUR FULL NAME, NAME OF THE JOB YOU ARE APPLYING FOR AND YOUR ACTIVE EMAIL ADDRESS UNTO US. You can also send a message to our
Facebook Page: facebookcom/bestcareersandopportunities/ or facebookcom/bcaomm/
and Google Mail: bcaointernational@gmail.com

  • Quezon City, National Capital Region, Philippines Manulife Full time

    We are seeking a highly motivated Change Management Expert to join our Operational Excellence team at MBPS. In this role, you will be responsible for assessing stakeholder change impact, helping formulate the change management plan, crafting communication plans, and facilitating stakeholder engagement to ensure the successful adoption of new processes,...


  • Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    Job DescriptionWe are seeking an experienced Change Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a Change Manager, you will be responsible for leading the implementation of changes to our services, ensuring that they are delivered on time, within budget, and to the required quality standards. You will also be responsible for identifying,...

  • Change Manager

    4 weeks ago


    Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

    LOCATION: MANILA AND CEBU PHILIPPINESJOB TITLE: CHANGE MANAGERJob Description:RESPONSIBILITIES:- Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs.- Driving the MI Bridge through involving all relevant Resolver Groups and continue the discussions till the Major incident is resolved- Informing the key stakeholders...


  • Makati City, National Capital Region, Philippines Glints Full time

    We are looking for an Adoption and Change Manager who can drive positive customer satisfaction and become a trusted advisor to our clients. As an Adoption and Change Manager, you will be responsible for developing and expanding existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business...


  • Makati City, National Capital Region, Philippines Glints Full time

    We are looking for a Change Management Professional who can drive digital transformation and adoption within our organization. As a Change Management Professional, you will be responsible for developing and expanding existing impactful relationships with customer and partner architects, C-level Technical Decision Makers (TDMs), and business stakeholders.Key...


  • Makati City, National Capital Region, Philippines Manulife Insurance Malaysia Full time

    Requirements and QualificationsTo be successful as an Enterprise Change Manager, you will need to possess a deep understanding of change management principles, including risk assessment, stakeholder engagement, and communication strategies. Experience working in a fast-paced environment with multiple stakeholders is essential.

  • Change Analyst

    4 weeks ago


    Makati City, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    QualificationsQUALIFICATIONS● Years of Experience: at least 2-3 years of experience● Bachelor's degree in Business and/or Technology field● Proven experience in system implementation● Experience in change management, organizational development, and/or business process● Excellent interpersonal and communication skills, both written and...


  • Makati City, National Capital Region, Philippines Ekkremis SOlutions Inc. Full time

    About the RoleWe are seeking a highly skilled Change Analyst to join our team at Ekkremis Solutions Inc. As a key member of our organization, you will be responsible for leading organizational change management initiatives that drive business growth and innovation.Your primary responsibility will be to conduct change impact assessments, develop mitigation...

  • Enterprise Change Lead

    15 hours ago


    Makati City, National Capital Region, Philippines hammerjack Full time

    Company Backgroundhammerjack is a global outsourcing company that provides expert operations and the latest technology to create connections that empower our community. Our mission is to improve lives by fostering meaningful professional relationships and driving success on a global scale.We are currently seeking a highly motivated and experienced Change...


  • Makati City, National Capital Region, Philippines Canva Full time

    Our MissionWe're on a mission to make design accessible to everyone. As a Strategy and Quality Lead, you'll help us achieve this mission by developing and executing a digital strategy that leverages technology and Generative AI to drive operational excellence.Your Key ResponsibilitiesYou'll be responsible for:Leading and mentoring a high-performing team...


  • Makati City, National Capital Region, Philippines hammerjack Full time

    Project Based Change AnalystJoin Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses WorldwideAre you ready to be part of a professional community that's powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for...


  • Makati City, National Capital Region, Philippines SGV & Co. Full time

    Clients are facing increasing pressure to adopt sustainable practices and reduce their environmental impact.As a Climate Change Associate at SGV & Co., you will play a key role in helping organizations identify, develop, and deliver strategies that address risk and opportunity while measuring effectiveness.Assist clients in assessing and advising on the...


  • Makati City, National Capital Region, Philippines Acumen Strategy Consultants Full time

    About Acumen Strategy ConsultantsWe are a management consulting firm dedicated to helping organizations achieve peak performance through strategic organization development and transformation.As an Organization Transformation Strategist, you will play a key role in enabling client leadership teams to enhance their organization's structure, processes, and...


  • Quezon City, National Capital Region, Philippines FAO Full time

    The National OPIM Coordinator plays a crucial role in the implementation of the Adapting Philippine Agriculture to Climate Change (APA) project, working closely with FAO's operational partners to ensure successful project outcomes.Main ResponsibilitiesYou will be responsible for:Serving as the primary coordinator of funds transferred to and managed by FAO's...

  • Incident Manager

    1 week ago


    Quezon City, National Capital Region, Philippines Hunters hub Incorporated Full time

    ● Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field● Must have 3 years of experience in Incident Management, Problem and Change Management and IT Operations - Non Nego● Must have experience with Major and Minor Incidents - Non Nego● Know and has a background in P1 and P2 - Non Nego●Critical incident debriefs -...


  • Makati City, National Capital Region, Philippines RecruiterPH Full time

    About This RoleWe are seeking an experienced Digital Transformation Analyst to join our team at RecruiterPH. As a key member of our team, you will play a crucial role in driving digital transformation initiatives forward.ResponsibilitiesIdentify and document process improvements and areas for optimization.Create a comprehensive gap analysis document to...


  • Makati City, National Capital Region, Philippines ADP Full time

    About the Role:We are seeking a Process Excellence Leader - Business Transformation to drive business transformation initiatives across multiple business units. This role requires a strong understanding of process improvement methodologies and the ability to lead cross-functional teams.Key Responsibilities:Develop key work streams of continuous improvement...


  • Quezon City, National Capital Region, Philippines ABSI Full time

    ROLE & RESPONSIBILITIES:Provide support / assist in program management.Assist in triage of work intake and monitoring.Assist project meetings with Program ManagerPrepare report and data on the progress of the project. Monitor and log project issues, escalating them to the relevant teams for resolution.Support change management by ensuring scope changes are...

  • OpEx Manager- RPA

    3 days ago


    Quezon City, National Capital Region, Philippines Reed Elsevier Philippines Full time

    We are hiring for Technology Experts. Shoot your CV nowThe OPEX Manager will be directly responsible for delivering Operational Excellence Initiatives using applicable tools and methodologies including Automation and Lean and Six Sigma methodologies. The role will contribute to the Next State Maturity Model (NSMM) strategic vision of transforming REPH into...


  • Quezon City, National Capital Region, Philippines Career Professionals, Inc. Full time

    This role will be key in ensuring the efficient delivery, support, and continuous improvement of IT services, aligning with organizational goals and customer expectations. This role involves monitoring service performance, identifying areas for improvement, and collaborating with cross-functional teams to enhance service delivery and user...