Change Management Lead

5 days ago


Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time
Job Description

We are seeking an experienced Change Manager to join our team at BEST CAREERS AND OPPORTUNITIES. As a Change Manager, you will be responsible for leading the implementation of changes to our services, ensuring that they are delivered on time, within budget, and to the required quality standards. You will also be responsible for identifying, analyzing, and mitigating potential risks associated with changes.

Responsibilities:

- Develop and implement change management plans to ensure successful delivery of changes.

- Identify and analyze potential risks associated with changes and develop mitigation strategies.

- Collaborate with cross-functional teams to ensure effective communication and coordination throughout the change process.

- Ensure that changes are properly documented and communicated to stakeholders.

- Develop and maintain relationships with stakeholders to ensure their needs are met and expectations are managed.

Requirements:

- 8-10 years experience in driving service operations.

- Min 8 year experience in managing IM and MIM processes.

- Preferably ITIL Expert or Min two ITIL Intermediate certified professional.

- Strong analytical, communication, presentation, and reporting skills.

- Good leadership, people management, and operational skills.

- Exposure to ITIL practices required.

- Good written & verbal communication skills.

- Experience in helpdesk environment.

- Highly motivated individual with positive & proactive attitude to work and willingness to improve operational efficiency.

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