Customer Care Specialist

3 days ago

CEBU CITY, Philippines TORCH SOLUTIONS Full time

Job Description:
We are seeking enthusiastic and dedicated individuals to join a dynamic call center team. As a Call Center Representative, you will be the first point of contact for a customer, handling inbound and outbound calls to provide exceptional service and support.

Responsibilities:

Answering incoming calls and responding to customer inquiries in a professional and courteous manner.
Providing information about products, services, and resolving customer issues.
Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
Identifying and escalating priority issues to the appropriate team member.
Meeting and exceeding performance targets, including call handling metrics, customer satisfaction, and quality assurance standards.
Collaborating with team members and other departments to ensure overall customer satisfaction.

Requirements:

Excellent communication skills, both verbal and written.
Strong customer service orientation with the ability to adapt to various customer personalities.
Previous experience in a customer service role or call center is preferred but not required.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and navigating through multiple systems.
High school diploma or equivalent; additional education or certifications are a plus.

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