Workforce Services Associate Manager
3 months ago
Workforce Services Associate Manager
Manila | Mandaluyong | Taguig | Quezon City
JOB DESCRIPTION
Responsibilities:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interaction with stakeholders with the intent of achieving contractual objectives and corporate goals.
On boarding of new accounts in Location/Delivery Assurance vertical. This includes communication with WFM Shared Services for the new account onboarding and identifying and deviation from standard SOD.
JOB QUALIFICATIONS
With 7-years overall workforce management (WFM) related experience (at least 5-years supervisory/ management experience)
Required experience in either of the following skills: RTA (Real Time Adherence), Scheduling, Capacity Planning and Forecasting
With client facing experience
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