Customer Success Manager

6 months ago


Makati City, Philippines A&A Outsourcing Inc. Full time

JOB DESCRIPTION:
 Overall responsibility of perfect implementation of all client payroll rules.
 Stay updated on changing DOLE rules and updating the software accordingly.
 Motivate the team to ensure client satisfaction and employee satisfaction.
 Runs payroll for clients.
 Develop Excel back-ups for calculation.
 Automate payroll on the HCMS for all current clients.
 Handles existing and new client’s data migration.
 Obtain understanding of client payroll rules and policies during implementation.
 Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client.
 Highlight any discrepancies in historical calculation to the client.
 Confirm the client rules can be deployed in the software.
 Highlight any customization request by the client.
 Cross check automated payroll with Excel calculations.
 Obtain client sign off on all payroll calculations and reports during implementation.
 Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients.
 Be a Product Champion and train your team members on our HCMS.
 Train team members on soft skills required to interact within the organization and clients.
 Oversee the demos to prospective clients.
 Evaluate and analyze clients’ needs.
 Enhance client training and encourage them to upgrade their product, if needed.
 Promotes client loyalty.
 Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.
 Define the project plan for each implementation and ensure all timelines are met.
 Escalate when required to ensure no timelines are missed.
 Interact with clients including site visits for implementation and maintain a good rapport.
 Ensure timely resolution of all client concerns post implementation.
 Provide regular updates on the implementation to the leadership team internally, to the client and bank partners.
 Inspire and motivate the department as to promote a positive and productive work atmosphere.
 Such other duties as may be designated or assigned by the Company as may be made known to you.
► Salary Range: 40K - 60K



  • Makati City, National Capital Region, Philippines GearCraft Mechanical Full time

    Job DescriptionAt GearCraft Mechanical, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in sales, telemarketing, or customer success roles, with a Bachelor's Degree in any field.Key ResponsibilitiesDevelop and execute strategies to drive customer satisfaction and...


  • Makati City, National Capital Region, Philippines GearCraft Mechanical Full time

    Job DescriptionAt GearCraft Mechanical, we are seeking a highly skilled Customer Success Manager to join our team. The ideal candidate will have a strong background in sales, telemarketing, or customer success roles, with a Bachelor's Degree in any field.Key ResponsibilitiesUtilize Microsoft Office Tools (PowerPoint, Excel, Word, and other IT collaborative...


  • Cebu City, Central Visayas, Philippines Noon Dalton Philippines Inc Full time

    {"title": "Customer Success Executive", "description": "Job SummaryNoon Dalton Philippines Inc is seeking a highly motivated and experienced Customer Success Executive to join our team. As a key member of our customer success team, you will be responsible for driving customer adoption, retention, and growth.Key ResponsibilitiesManage assigned accounts,...


  • Makati City, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Job Title: Customer Success OfficerJob Summary:We are seeking a highly skilled Customer Success Officer to join our team at A&A Outsourcing Inc. The successful candidate will be responsible for ensuring the successful implementation and onboarding of our Human Capital Management Software (HCMS) for clients, as well as providing ongoing support and...


  • Makati City, Philippines A&A Outsourcing Inc. Full time

    JOB DESCRIPTION:  Overall responsibility of perfect implementation of all client payroll rules.  Stay updated on changing DOLE rules and updating the software accordingly.  Motivate the team to ensure client satisfaction and employee satisfaction.  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the...


  • Makati City, National Capital Region, Philippines CloudMatrix Innovations Full time

    Job QualificationsWe are seeking a highly skilled Candidate to join our team at GHS Inc. as a CUSTOMER SUCCESS MANAGER in Makati.Key Responsibilities:Must have a Bachelor's Degree in any field.Must have 1 to 4 years of experience in sales, telemarketing or customer success roles.Knowledgeable in using Microsoft Office Tools (Power point, excel, word and...


  • Makati City, National Capital Region, Philippines A&A Outsourcing Inc. Full time

    Job Description:As a key member of our team at A&A Outsourcing Inc., you will be responsible for ensuring the successful implementation of our Human Capital Management Software (HCMS) for our clients. This includes:Key Responsibilities:Implementing client payroll rules and ensuring compliance with DOLE regulationsStaying up-to-date with changing DOLE rules...


  • Makati City, National Capital Region, Philippines TechoMania Full time

    Job QualificationsWe are seeking a highly skilled and experienced professional to join our team at TechoMania. The ideal candidate will have a Bachelor's degree in any field and a minimum of 1 to 4 years of experience in sales, telemarketing, or customer success roles.The successful candidate will be knowledgeable in using Microsoft Office tools, including...


  • Makati City, Philippines A&A Outsourcing Inc. Full time

    Job Description:  Overall responsibility of perfect implementation of all client payroll rules  Stay updated on changing DOLE rules and updating the software accordingly  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the HCMS for all current clients  Handles existing and new client’s data...


  • Makati City, Philippines KMC Solutions Full time

    The Customer Success Operations Analyst is responsible for enhancing company efficiencies and productivity via cross-functional process development. This individual will become intimately knowledgeable in the tools that the various CS departments leverage including, but not limited to: Support Ticketing, CRM software (Gainsight & Salesforce), Project...


  • Makati City, Philippines KMC Solutions Full time

    The Customer Success Operations Analyst is responsible for enhancing company efficiencies and productivity via cross-functional process development. This individual will become intimately knowledgeable in the tools that the various CS departments leverage including, but not limited to: Support Ticketing, CRM software (Gainsight & Salesforce), Project...


  • Makati City, Philippines A&A Outsourcing Inc. Full time

    Job Description:  Overall responsibility of perfect implementation of all client payroll rules  Stay updated on changing DOLE rules and updating the software accordingly  Runs payroll for clients.  Develop Excel back-ups for calculation.  Automate payroll on the HCMS for all current clients  Handles existing and new client’s data...


  • Makati City, National Capital Region, Philippines KMC Solutions Full time

    At KMC Solutions, we are on a mission to deliver exceptional customer experiences for our clients. As a **Customer Success Operations Analyst**, you will play a crucial role in enhancing company efficiencies and productivity through the development of cross-functional processes.The ideal candidate will have a strong background in process development, with...

  • Customer Success

    1 month ago


    Cabanatuan City, Philippines FAIRY SKIN BEAUTY PRODUCT CORPORATION Full time

    Job Description:The Customer Success role focuses on ensuring a positive customer experience by addressing inquiries, resolving issues, and providing product knowledge. Key responsibilities include engaging with customers, particularly on social media, advocating for their needs, and gathering feedback for improvement.Qualifications:Bachelor’s degree or...

  • Customer Success

    1 month ago


    Cabanatuan City, Philippines FAIRY SKIN BEAUTY PRODUCT CORPORATION Full time

    Job Description: The Customer Success role focuses on ensuring a positive customer experience by addressing inquiries, resolving issues, and providing product knowledge. Key responsibilities include engaging with customers, particularly on social media, advocating for their needs, and gathering feedback for improvement. Qualifications: Bachelor’s degree...


  • Makati City, National Capital Region, Philippines TechoMania Full time

    Key Qualifications:Must have a Bachelor's Degree in any fieldMust have 1 to 4 years of experience in sales, telemarketing or customer success rolesProficient in using Microsoft Office Tools (PowerPoint, Excel, Word, etc.) and other IT collaborative toolsMust have strong analytical and business analysis skillsOpen to fresh graduatesResponsibilities:Develop...

  • Customer Success

    1 month ago


    Cabanatuan City, Philippines FAIRY SKIN BEAUTY PRODUCT CORPORATION Full time

    Job Description: The Customer Success role focuses on ensuring a positive customer experience by addressing inquiries, resolving issues, and providing product knowledge. Key responsibilities include engaging with customers, particularly on social media, advocating for their needs, and gathering feedback for improvement. Qualifications: Bachelor’s degree...


  • Cebu City, Central Visayas, Philippines KMC Solutions Inc Full time

    The Customer Success Associate position at KMC Solutions Inc. is a dynamic role that requires a highly motivated individual with excellent communication skills. The successful candidate will be responsible for providing exceptional customer service, managing the front office, and ensuring a smooth day-to-day operation.Key Responsibilities:Front Desk...


  • Makati City, National Capital Region, Philippines GHS Inc. Full time

    Job RequirementsQUALIFICATIONS:Must have a Bachelor's degree in any fieldMust have 1 to 4 years of experience in sales, telemarketing, or customer success rolesKnowledgeable in using Microsoft Office tools (PowerPoint, Excel, Word, etc.) and other IT collaborative toolsMust have strong analytical and business analysis skillsOpen to fresh graduatesKey...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    Job Title: Customer Success AdvisorJob Summary:At Neksjob Philippines, we are seeking a highly skilled Customer Success Advisor to join our team. As a Customer Success Advisor, you will play a pivotal role in delivering exceptional experiences to clients within the travel and hospitality industry.Key Responsibilities:•Manage travel arrangements to ensure...