Team Leaders

1 month ago


San Pablo, Philippines FirstBPO Full time

• Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
• Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
• Constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
• Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.
• Maintaining quality standards in BPO and conducting frequent quality audits to identify improvement areas and provide feedback to agents.
• Lead the team to meet and exceed client expectations regarding customer service
• Provide backup support to the team and make sure department goals are met
• Provide motivational support to team members to maintain high morale and productivity
• Answer incoming calls, emails and web-based submissions, directing and assisting customers as needed
• Conduct performance reviews, deliver coaching to the team so they perform at the highest levels


  • Team Leaders

    1 month ago


    San Pablo, Philippines FirstBPO Full time

    • Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. • Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets. • Constant coaching, monitoring and training to...

  • Team Leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines Valeros Velasco Business Solutions Full time

    We are looking for Team Leader to join us this April in our Pampanga siteAs a Team Leader, you will:Manage day-to-day planning and operations of your team;Make sure that each of your Teammates delivers on his/her Service Level Agreements(SLAs) and achieves his/her Key Performance Indicators (KPIs);Organize and handle the team and make sure everyone adheres...

  • Team Leaders

    1 month ago


    San Pablo City, Philippines FirstBPO Full time

    •Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.•Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.•Constant coaching, monitoring and training to enhance...

  • Team Leaders

    2 weeks ago


    San Pablo City, Calabarzon, Philippines FirstBPO Full time

    Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures. Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets. Constant coaching, monitoring and training to enhance their...

  • Team Leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines MC Home Depot, Inc. Full time

    Job Summary:Team Leader is responsible in guiding his team to reach their goals. Responsible supervision and discipline of the store including product inventory, implementation of company policy and standard operating procedures.Job Specification:Educational Attainment-Graduate of 4-year courseWork ExperienceAt least 2 years of work experience preferably in...

  • team leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines Crescendo Staffing and Business Consulting Inc. Full time

    Qualifications:2 years total experience as Team Leader handling Sales Outbound AccountMust be amenable to work onsite in Clark PampangaMust be amenable to work on a Shifting ScheduleCan work ASAPOther Information:We offer a relocation package for candidates residing outside Clark PampangaWe have an open budget for the Team Leader positionWelcome GiftJob...

  • team leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines Crescendo Staffing and Business Consulting Inc. Full time

    Qualifications:2 years total experience as Team Leader handling Sales Outbound AccountMust be amenable to work Onsite in Clark PampangaMust be amenable to work on a shifting scheduleCan start ASAPOther Information:We offer a Relocation Package to candidates residing outside Clark PampangaWe have an Open Budget for the roleWelcome GiftJob Types: Full-time,...

  • Team Leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines Crescendo Staffing and Business Consulting Inc. Full time

    Job Description:Manage day-to-day planning and operations of your teamMake sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs)Organize and handle the team and make sure everyone adheres to their schedulesTrain and help in the development of your team by conducting team...

  • Warehouse Team Leader

    2 weeks ago


    San Fernando, Central Luzon, Philippines DHL Supply Chain Phils. Inc. Full time

    Team Lead the running of a safe and efficient operation, working within clear guidelines to help achieve all warehousing standards and defined outcomes for its responsibility area/shift approach.Assist the Operations Supervisor in overseeing the process flow and controls of warehouse operations including the Pick and Pack, Expedite and Shipping operations....


  • SAN SIMON, Philippines Valeros Business Company Full time

    Hiring As a Team Leader Note: HIGHLIGHT on your resume your outbound sales experiences in being TL Requirements: ● At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role; ● Excellent verbal and written communication skills; ●...


  • SAN SIMON, Philippines Valeros Business Company Full time

    Hiring As a Team Leader Note: HIGHLIGHT on your resume your outbound sales experiences in being TL Requirements: ● At least two (2) years of relevant Team Leader experience in an outsourcing or similar company, managing a minimum of 10 teammates while working in a customer support role; ● Excellent verbal and written communication skills; ●...


  • SAN SIMON, Philippines Valeros Business Company Full time

    Hiring As a Team LeaderNote: HIGHLIGHT on your resume your outbound sales experiences in being TLRequirements: At least two (2) years of relevant Team Leader experience in an outsourcing or similarcompany, managing a minimum of 10 teammates while working in a customer supportrole; Excellent verbal and written communication skills; Above-average technical...


  • San Simon, Philippines Valeros Business Company Full time

    Hiring As a Team LeaderNote: HIGHLIGHT on your resume your outbound sales experiences in being TLRequirements:● At least two (2) years of relevant Team Leader experience in an outsourcing or similarcompany, managing a minimum of 10 teammates while working in a customer supportrole;● Excellent verbal and written communication skills;● Above-average...


  • San Simon, Philippines Valeros Business Company Full time

    NON AGENT POSITION | TEAM LEADER | PAMPANGA | VIRTUAL HIRING PROCESS-Relocation package of 50,000-Salary package up to 80,000 + HMO+ incentivesAt least two (2) years of relevant Team Leader experience managing a minimum of 10 teammatesSolid and recent exposure in Outbound Sales campaigns under the leadership capacity for at least 1-2 yrsInvolvement in...


  • san simon, Philippines Valeros Business Company Full time

    NON AGENT POSITION | TEAM LEADER | PAMPANGA | VIRTUAL HIRING PROCESS -Relocation package of 50,000 -Salary package up to 80,000 + HMO+ incentives At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates Solid and recent exposure in Outbound Sales campaigns under the leadership capacity for at least 1-2 yrs Involvement in...


  • San Simon, Philippines Valeros Business Company Full time

    NON AGENT POSITION | TEAM LEADER | PAMPANGA | VIRTUAL HIRING PROCESS-Relocation package of 50,000-Salary package up to 80,000 + HMO+ incentivesAt least two (2) years of relevant Team Leader experience managing a minimum of 10 teammatesSolid and recent exposure in Outbound Sales campaigns under the leadership capacity for at least 1-2 yrsInvolvement in...


  • san simon, Philippines Valeros Business Company Full time

    NON AGENT POSITION | TEAM LEADER | PAMPANGA | VIRTUAL HIRING PROCESS -Relocation package of 50,000 -Salary package up to 80,000 + HMO+ incentives At least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates Solid and recent exposure in Outbound Sales campaigns under the leadership capacity for at least 1-2 yrs Involvement in...


  • San Fernando, Philippines Hr1001 Full time

    Hiring!!! We want you! CAN START ASAP IN ANY SITE OTHER LOCATIONS; CLARK PAMPANGA, SKYTECH, DAVAO CENTRALE, DAVAO CYBERGATE DELTA, DAVAO ROBINSONS CYBERGATE, DAVAO SM ANNEX, SM CYBER 2 MAKATI, SM MALL OF ASIA, QC BRIDGETOWNE, QC PANORAMA 1, & 2, & QC WALTERMART. Open for all Walk-ins and faced to faced interview will be conducted Qualifications; must...


  • San Fernando, Philippines Hr1001 Full time

    Hiring!!! We want you! CAN START ASAP IN ANY SITE OTHER LOCATIONS; CLARK PAMPANGA, SKYTECH, DAVAO CENTRALE, DAVAO CYBERGATE DELTA, DAVAO ROBINSONS CYBERGATE, DAVAO SM ANNEX, SM CYBER 2 MAKATI, SM MALL OF ASIA, QC BRIDGETOWNE, QC PANORAMA 1, & 2, & QC WALTERMART. Open for all Walk-ins and faced to faced interview will be conducted Qualifications; must...


  • san simon, Philippines Valeros Business Company Full time

    NON AGENT POSITION | TEAM LEADER | PAMPANGA | VIRTUAL HIRING PROCESSRelocation package of 50,000Salary package up to 80,000 + HMO+ incentivesAt least two (2) years of relevant Team Leader experience managing a minimum of 10 teammatesSolid and recent exposure in Outbound Sales campaigns under the leadership capacity for at least 1-2 yrsInvolvement in...