Customer Service Associate II
3 weeks ago
Responsibilities:
Handle customer inquiries and concerns efficiently and professionally through phone, email, and chat.
Utilize technical troubleshooting skills to address basic tech-related issues.
Manage multiple concurrencies, ensuring seamless support across different channels.
Qualifications:
-Minimum of 2 years cumulative BPO experience, with a focus on handling voice and basic tech troubleshooting.
-Ability to support multiple concurrencies, managing email, phone, and chat channels simultaneously.
-Excellent verbal and written communication skills in English.
-Willingness to work in rotating shifts, including mornings, mid-shifts, and nights.
-Must be able to work in Ortigas Center, Pasig City.
-Virtual Recruitment: All processes, including phone interviews and online assessments, will be conducted remotely.
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