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Spanish Customer Service Representative
1 month ago
We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.
In this role, you will:
- Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
- Interact with customer service team and perform moderately complex customer support tasks
- Manage risk by following all policies and procedures and staying abreast of changes to them
- Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
- Receive direction from customer service supervisor and escalate non-routine questions
Requirements
Required Qualifications:
2+ years of Customer Service in a BPO Company
Desired Qualifications:
Completed 2nd year College level
6 months to 2+ years of Spanish Bilingual Customer Service Representative experience
Job Expectations:
- Must be able to attend full duration of required training period
- Ability to work additional hours as needed
- Must work on-site at the location posted
- Flexible with work schedule and arrangement
Location: Mckinley Hill, Taguig
