Spanish Speaking Customer Support Specialist
2 weeks ago
We believe in the power of collaboration and teamwork. As a Spanish Speaking Customer Support Specialist, you will have the opportunity to work with a diverse group of people and make a meaningful impact on our customers' experiences.
Job DescriptionThis role involves providing excellent customer service to our clients through various communication channels. You will be working closely with our customer service team to resolve customer inquiries and issues in a timely and professional manner.
Responsibilities- Provide support to customers via phone, text, chat, and video chat.
- Work collaboratively with the customer service team to resolve complex customer issues.
- Follow company policies and procedures to manage risk.
- Promote digital services to enhance customer experience.
- Take direction from a supervisor and escalate non-routine questions.
- Minimum 2 years of customer service experience in a BPO company.
- Desired qualifications: completed 2nd year college level or 6 months to 2+ years of Spanish bilingual customer service representative experience.
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