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Spanish Call Center Agent

4 weeks ago

Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time
**Position Overview**

TASQ is looking for Spanish-speaking bilingual call center representatives who can work on-site in Taguig, starting May 12.

Please ensure your phone is available for the pre-screening interview, which will be conducted via phone call.

**Key Responsibilities:**

- Provide customer support by addressing questions and concerns regarding financial products and services with understanding, utilizing various communication methods such as phone, text, chat, and video chat, in a dynamic environment.

- Work alongside the customer service team to complete moderately complex support tasks.

- Reduce risks by following all established policies and procedures and remaining informed about any updates.

- Encourage the use of digital services, including online statement delivery, electronic signatures, and other digital options as needed.

- Seek assistance from the customer service supervisor and escalate complex inquiries when necessary.

**Requirements:**

- At least 2 years of experience in Customer Service, Financial Services, or Contact Centers, or a related combination of work experience, training, military service, or education.

**Preferred Qualifications:**

- Completion of at least two years of college education.

- Over 2 years of experience as a Spanish Bilingual Customer Service Representative.

- International candidates must hold a valid work visa.

**Job Expectations:**

- Attendance for the entire mandatory training period is required.

- Willingness to work extra hours as needed.

- On-site presence at the designated location is essential.

- Flexibility regarding work schedules and arrangements is necessary.