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Service Delivery Ops Sr Manager

4 months ago

Muntinlupa, Philippines Neksjob Philippines Full time

Service Delivery Ops Sr Manager
Location: Muntinlupa, Metro Manila

-ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Service Delivery Ops Lead Senior Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:

Manages US Retirement Services processes, such as participants & advisory services, plan services, and related business support services. Leads in efforts to maintain and enhance various parts of existing client service solutions.
OTHERS:

Project Shift Schedule: Night Shift
Project Rest Day: Weekends Off
Project/Team Location: Muntinlupa iHub2 Building

SKILL AND QUALIFICATIONS:


• College graduates are highly preferred

• With Insurance background/experience is a plus no

• Above-average communication and meeting facilitation skills. Proficient in MS Applications. Flexibility with a rotational schedule and must be willing to render overtime, if necessary.
• Possesses strong work ethics, integrity, and unquestionable character without any Code of Conduct violation, and maintains a good attendance record with no tardiness memos incurred.
• Demonstrates the ability to handle multiple tasks and create and execute effective and immediate action plans for process issues.
• Shows an ability to adhere to and promote the current performance tool used by the team. Capable of establishing and maintaining relationships with team members, co-leads, reporting managers, internal, and external business partners. Is coachable, seeking out and accepting feedback to improve personal and team performance.
• Demonstrates a customer-focused approach, processing with a consistent attitude of respect, courtesy, patience, and helpfulness, while also exhibiting business acumen and the ability to see things in a broader context.
• Has met or exceeded performance expectations in the last performance appraisal.