Service Delivery Specialist
3 days ago
• Manage and control the expectations of the stakeholders within the region and/or
shift managed as it adhere to the to the committed services under the shared
service model and its processes.
• Monitor and Control the implementation and maintain framework of best of breed
standards in Tech Services and IT Security on following topics but not limited to:
o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of
the corresponding services with the Processes within ESSPI and in relation
with Customers’ organizations
o Ensure adherence to the shared model to improve efficiency and enlarge
the period of support on 24h
• Review, maintain and update the statement of work with shared service customers
based on current services actual or requirement
• Coordination across all the Tech Services service line leveraging the team leaders
and services line coordinator for the service delivery to ensure the delivery and
quality of the services.
• Consistent communication, monitoring and driving of the continuous
improvements for the managed Customers across all the services provided.
• Regular reporting & daily monitoring on activity, quality and performance
• Ensure appropriate documentation on agreements and/or hand-over activities
• Accurate and timely reporting to the head of Infrastructure department esp. on
escalation impacting services and/or performance of the team.
• Ensure that events affecting the service contract are considered throughout its life
cycle
• Ensure the impact of any changes to the level of service, particularly service level
commitments and operational agreements
• Monitor, analyze and evaluate the operational performance of customers support
and the results of the indicators and propose action plans
• Participate in the identification of value-creating services
• Identify new customer needs
• Contribute to the search for ideas and solutions (and its implementation) to
continuously improve the performance of the company
• Build capability plan and skill up plan for individual resources within the serviceline
directly managed and/or contribute in building one for the other service line as
necessary based on experience and exposure.
Primary Technical abilities:
• Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network,
Security.
• Depth of experience on at least one of the areas in Infrastructure solution
• Experienced in managing or coordinating teams in a complex organization
• Knowledgeable on Operations KPI – Ticket Mgt to Infrastructure KPIs (e.g. Backup completeness, Recovery RTO/RPO, Infra Utilization improvement)
• Solid experience in ITIL processes mgmt (ITIL certified minimum)
• Solid experience in Services Management
Secondary Technical abilities:
• Project management skills
• Has worked in an multi-cultural environment
• Innovative methodologies such as Agile or DevOps
• CMMI experience
Behavior abilities:
• At least 5yrs experience in Infrastructure delivery
• 2years experience in Services Delivery management
• Customer service oriented
• Leadership & entrepreneurship (owner-mindset)
• Ability to organize, to federate and coordinate
• Capacity to adapt with flexibility
• Convincing & influence
• Rigorous and organised
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Service Delivery Specialist
3 days ago
Muntinlupa, Philippines GECO Philippines Full timeRESPONSIBILITIES: • Manage and control the expectations of the stakeholders within the region and/or shift managed as it adhere to the to the committed services under the shared service model and its processes. • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics...
-
Service Delivery Specialist
3 days ago
Muntinlupa, Philippines GECO Philippines Full timeRESPONSIBILITIES:• Manage and control the expectations of the stakeholders within the region and/orshift managed as it adhere to the to the committed services under the sharedservice model and its processes.• Monitor and Control the implementation and maintain framework of best of breedstandards in Tech Services and IT Security on following topics but...
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Service Delivery Manager
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-
Service Delivery Manager
3 days ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeJob Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...
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Service Delivery Manager
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Muntinlupa, Philippines GECO Philippines Full timePrimary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI –...
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Muntinlupa, Philippines GECO Philippines Full timePrimary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI – Ticket Mgt...
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Service Delivery Manager
3 days ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full timeJob Description RESPONSIBILITIES: • Monitor and Control the implementation and maintain framework of best of breed standards in Tech Services and IT Security on following topics but not limited to: o Catalog of services to describe the scope of ESSPI Infrastructure SLAs of the corresponding services with capacity of their follow-up Processes...
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Service Delivery Manager
3 days ago
Muntinlupa, Philippines GECO Philippines Full timePrimary Technical abilities: • Breathe of experience in Infrastructure solutions: Datacenters, Clouds, Network, Security. • Depth of experience on at least one of the areas in Infrastructure solution • Project management skills • Experienced in managing or coordinating teams in a complex organization • Knowledgeable on Operations KPI –...
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