Account Manager

2 months ago

Makati, Philippines Drake International Philippines Full time

Drake’s top client – a trusted provider of IT solutions, is now hiring for an Account Manager for their growing team in Makati City.

JOB DESCRIPTION OVERVIEW:
Account Manager is expected to maintain and expand our client relationships. Account Manager primary
responsibility will be to manage a portfolio of assigned accounts, build strong rapport with clients,
understand their needs, and proactively identify opportunities to upsell or cross-sell our products or
services. Responsible for achieving sales targets, ensuring client satisfaction and contributing to the overall
growth and success of the company.

Responsibilities:
• Reports directly to the Sales Manager.
• Client Relationship Management:
o Serve as the main point of contact for assigned clients.
o Establish and maintain strong, long-lasting client relationships.
o Understand client needs and objectives to effectively offer tailored solutions.
• Sales and Revenue Generation:
o Meet or exceed sales targets and quotas within your assigned client portfolio.
o Identify upselling and cross-selling opportunities to maximize revenue.
o Prepare and deliver sales presentations, proposals and contracts.
• Account Planning:
o Develop account plans and strategies to drive growth and customer satisfaction.
o Identify key decision-makers within client organizations and establish relationship within
them.
• Communication and Collaboration:
o Collaborate with internal teams, such as marketing and product development, to ensure
client needs are met.
o Communicate regularly with clients to provide updates, address concerns, and gather
feedback.
• Problem Solving:
o Quickly address and resolve any issues or challenges that clients may encounter.
o Anticipate potential problems and provide proactive solutions.
o Help the company address concerns in collection to clients.
• Market and Industry Knowledge:
o Stay up to date with industry trends, competitor activities and market conditions.
o Utilize this knowledge to position our products and services effectively.
• Reporting and Documentation:
o Maintain accurate records of client interactions, sales activities, and progress towards
goals.
o Provide regular reports on sales performance and client feedback.

JOB QUALIFICATION
• Bachelor’s Degree in Business, Marketing or a related field.
• With 2 years’ experience as an Account Manager or in a similar sales role.
• With experience in selling or offering copiers, multi-function printers and consumables.
• Excellent communication and interpersonal abilities.
• Ability to build and maintain lasting customer relationship.
• Strong sales and negotiation skills with a track record of achieving targets.

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