IT Service Desk
3 weeks ago
Aim for first-call resolution and escalate to second-line support for unresolved issues at the
service desk level.
Provide follow-up feedback to ensure complete resolution.
IT Equipment Problem Solving
Coordinate the service desk's unified scheduling and
transfer the issue to the appropriate maintenance personnel based on the problem type.
Manage IT-related customer complaints received from the
Customer Service Center. Collect, summarize, and report them promptly to ensure smooth
communication, timely processing, accurate statistics, and genuine feedback, ensuring
thorough resolution.
Oversee IT fault/alarm scheduling and distribution of fault tickets.
Ensure timely follow-up on tickets and tasks related to operation metrics assessment.
Evaluate the performance of operations and maintenance personnel
Conduct daily inspections as per schedule, providing detailed reports after each inspection.
Knowledge Summary and Documentation: Summarize daily service request knowledge,
document valuable information and submit it to the knowledge base administrator.
24/7 Support Compliance: Maintain readiness for 24/7 support. Leaving the workstation
without proper notification and endorsement is prohibited.
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Global IT Service Desk L1.5+
18 hours ago
Taguig, National Capital Region, Philippines IT BY DESIGN Full timeJoin our MSP Company | Talent Sourcing Specialist at IT BY DESIGN | Technical RecruiterAbout the role: This will be a full work on-site set up in BGC, Taguig Philippines. We are not hiring for a remote set up as of this moment.Work Setup: Full work on-siteSchedule: 8:00 AM to 5:00 AM ESTWe are looking for a talented Global IT Service Desk Analyst to join our...
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IT Service Desk
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeURGENT HIRINGIT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE- Location: BGC, Taguig (Hybrid, 12 days onsite per month)-Schedule: Shifting / Night Shift-Salary: 25,000 gross-Start Date: March 17, 2025 QUALIFICATIONS:-Open for Undergrads, Vocational, Diploma, or Bachelor's Degree-6 months to 1 year experience in Service Desk or TSR-Must have background that...
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IT Service Desk
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 12 HC NEEDEDSalary: Up to 30,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 10 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: September 24, 2024Open...
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Service Desk Professional
4 days ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeNCC Group Philippines is hiring a Service Desk Professional to join our dynamic team. As a Service Desk Professional, you will be the first point of contact for our clients and will play a critical role in ensuring their technical issues are resolved promptly and efficiently.Responsibilities:Respond to client inquiries and resolve technical issues in a...
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Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeQualifications:- At least 1-2 years Experience at Service Desk or any relevant position- Must have good communication skills- Amenable to work at night shift schedule
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Service Desk
4 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full time- SALARY: 30 000 + HMO and Group Insurance (given after training) + 10k completion bonus (5k on 3rd month/5k on 6th month)- With shuttle service (Manila only)- TARGET START DATE: March 17- BGC TaguigQUALIFICATIONS:-Open for Under graduates/College Level/Vocational/Bachelors Degree of any course-With 6 months to 2 years experience of solid TSR or Service desk...
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Multilingual Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Gratitude Philippines Full timeJob Title: Multilingual Service Desk Analyst (Dutch)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Employment Type: Full TimeUpdated Qualifications:• With or Without Service Desk Experience.• Can speak, read and write in Dutch Language.• Willing to work onsite.Want to expand your experience in one of the world's largest IT and...
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IT Service Desk Specialist
4 days ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeWe are looking for an exceptional IT Service Desk Specialist to provide top-notch technical support to our clients. As a key member of our team, you will be responsible for resolving customer inquiries and issues in a timely and professional manner.To succeed in this role, you will need a strong background in IT service management, excellent communication...
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IT Service Desk
1 week ago
Taguig, National Capital Region, Philippines Optum Full timeOptum Taguig, National Capital Region, PhilippinesIT Service Desk (Taguig)Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their...
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Service Desk Specialist
23 hours ago
Taguig, National Capital Region, Philippines Neksjob Full timeNeksjob is committed to delivering exceptional customer service and driving business growth through our talented team members. As a Service Desk Specialist, you will play a vital role in ensuring the delivery of exceptional customer service.We are seeking an individual who is passionate about customer service and has excellent communication skills. If you...
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Multilingual Service Desk Analyst
2 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...
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Service Desk Lead
5 days ago
Taguig, National Capital Region, Philippines Fujitsu Full timeFujitsu's Service Desk / ITIL Process Controller is responsible for ensuring adherence to ITIL best practices and contractual obligations by managing and controlling key service management processes. We are seeking a highly skilled ITIL Service Controller to join our team and drive continuous improvement in our service management processes.In this role, you...
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Service Desk Analyst
4 days ago
Taguig, National Capital Region, Philippines NCC Group Philippines Full timeOn-site - Taguig 1-3 Yrs Exp Bachelor Full-timeJob DescriptionDescriptionRole: Service Desk AnalystFully OnsiteThanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of...
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Service Desk 6 months experience
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Services Philippines Full timeNITYO INFOTECH IS LOOKING FOR:IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE (18 HC)Salary: Up to 25,000 PHP Gross + Php 10,000 completion bonusWith shuttle service in Manila AreaLocation: BGC, Taguig (Hybrid, 12 days onsite per monthSchedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: March 17, 2025Open House...
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IT Help Desk
3 weeks ago
Taguig, National Capital Region, Philippines Nityo Infotech Full timeURGENT HIRINGNITYO INFOTECH IS LOOKING FOR IT SERVICE DESK/TECHNICAL SUPPORT REPRESENTATIVE - 14 HC NEEDEDSalary: Up to 30,000 PHP GrossLocation: BGC, Taguig (Hybrid)Schedule: Shifting / Night ShiftProject based - 6 months (Subject for extension)Start Date: July 29, 2024Open House Interview: July 09-16, 2024Other Benefits:HMO and Group Insurance after 1...
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Service Desk Specialist – French Speaker
4 days ago
Taguig, National Capital Region, Philippines Indotronix UK Full timeJPC - 224 - Service Desk Specialist - French SpeakerJob Title: Service Desk Specialist – French SpeakerShift Schedule: Midshift/ or Night ShiftWork Setup: Hybrid (3 Days on-site & 2 Days work from home)Location: Alabang, Muntinlupa, NCR, PhilippinesEmployment Type: Consultancy EngagementJob Description:The Help Desk Support Specialist is responsible for...
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Multilingual Service Desk Analyst
4 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...
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Multilingual Service Desk Analyst
3 weeks ago
Taguig, National Capital Region, Philippines Manpower Core Group Inc. Full timeKey SkillsCustomer ServiceCOMPUTER SKILLTechnicalAnalytical SkillsProblem SolvingJob Title: Multilingual Service Desk Analyst (Polish)Category: Service Desk / End User ServicesMain location: Taguig (Onsite)Salary: PHP 70,000 - 80,000Employment Type: Full TimeWant to expand your experience in one of the world's largest IT and business consulting services...