Help Desk Operator

3 weeks ago

CEBU, Philippines Ikon Solutions Asia Full time

Bound for KSA

A Help Desk Operator will provide fast and effective support to GPO personnel. A Help Desk
Operator will be required to respond to queries over the phone, assess and diagnose computer
hardware and software problems, and implement effective solutions. The Help Desk Operator
will also be required to perform basic computer maintenance.

A Help Desk Operator should have advanced knowledge of computer software and hardware
systems, excellent diagnostic skills, and high-level communication skills. A skilled Help Desk
Operator provides fast and effective support over the phone and in person.

Help Desk Operator Responsibilities:

 Responding to GPO support queries.
 Providing support over the phone, or via remote access.
 Diagnosing issues with computer software.
 Running software diagnostic tools.
 Talking to GPO personnel through basic problem-solving processes.
 Following up with GPO personnel.
 Completing support tickets.

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