CSR Agent

3 weeks ago

Makati City, Philippines Alpha Century Consultancy Inc. Full time

Responsibilities:

-Address customer inquiries and complaints: This involves actively listening to customers, understanding their issues, and providing prompt and accurate resolutions through various channels like email and live chat.
-Maintain a positive and professional demeanor: Customer service representatives are often the first point of contact for players, and ensuring a friendly and helpful attitude is crucial.
-Up-to-date knowledge of igaming products and services: Being familiar with the specific games, bonuses, and other offerings of the company is essential to answer customer queries effectively.
-Adherence to company policies and regulations: The online gambling industry is heavily regulated, and understanding and following the company's specific policies and procedures is essential.
-Verifying player identities: Following Know Your Customer (KYC) regulations, you might be responsible for verifying the identity and age of players.
-Identifying and escalating complex issues: For intricate problems beyond your expertise, you might need to escalate them to appropriate teams within the organization.

Requirements:

-Native language must be Japanese and can speak in English
-Has previous solid experience as a CSR or related
-Excellent communication and interpersonal skills 　
-Problem-solving and analytical abilities　
-Patience and the ability to remain calm under pressure　
-Adaptability and the ability to learn quickly
-Salary will be paid in USD ($1400 - $2800)

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