CSR Supervisor

Monitor DMDS compliance per siteMonitor compliance on sending of Delivery Summary per Hauler per siteMonitor Update of Safekeep Report (Send via viber MT/GT/TG) per siteToolbox Meeting with warehouse teamRoutinary audit of Trucker Compliance in utilizing the Locus NavigationReview end of day report per site e.g. escalations, OT, etc.Answer Follow ups of Agents in Telegram, WA and Viber - ESCALATIONS onlyEnsure KPI compliance and provide insights and actions on KPI missesMonitor Customers with penalties and flag help needed with various stakeholdersMonitor CSL per assigned accountsReview customer receiving time vs standard and flag help needed with field teamProactively review status of Customer Complaint if within SLA Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etcCo-lead monthly synergy meeting with other stakeholdersEnsure KPI compliance and provide insights and actions on KPI missesMonitor Customers with penalties and flag help needed with various stakeholdersMonitor CSL per assigned accountsReview customer receiving time vs standard and flag help needed with field teamProactively review status of Customer Complaint if within SLA Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etcCo-lead monthly synergy meeting with other stakeholders