CSR Supervisor

4 weeks ago

Mandaue City, Philippines COLD LINK ASIA LOGISTICS CORPORATION Full time
Monitor DMDS compliance per site
Monitor compliance on sending of Delivery Summary per Hauler per site
Monitor Update of Safekeep Report (Send via viber MT/GT/TG) per site
Toolbox Meeting with warehouse team
Routinary audit of Trucker Compliance in utilizing the Locus Navigation
Review end of day report per site e.g. escalations, OT, etc.
Answer Follow ups of Agents in Telegram, WA and Viber - ESCALATIONS only
Ensure KPI compliance and provide insights and actions on KPI misses
Monitor Customers with penalties and flag help needed with various stakeholders
Monitor CSL per assigned accounts
Review customer receiving time vs standard and flag help needed with field team
Proactively review status of Customer Complaint if within SLA
Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etc
Co-lead monthly synergy meeting with other stakeholders
Ensure KPI compliance and provide insights and actions on KPI misses
Monitor Customers with penalties and flag help needed with various stakeholders
Monitor CSL per assigned accounts
Review customer receiving time vs standard and flag help needed with field team
Proactively review status of Customer Complaint if within SLA
Monitor completion of various CSR enablers e.g. hardwares, IT accounts, etc
Co-lead monthly synergy meeting with other stakeholders

  • CSR Supervisor

    4 weeks ago

    Mandaue City, Philippines COLD LINK ASIA LOGISTICS CORPORATION Full time

    Monitor DMDS compliance per siteMonitor compliance on sending of Delivery Summary per Hauler per siteMonitor Update of Safekeep Report (Send via viber MT/GT/TG) per siteToolbox Meeting with warehouse teamRoutinary audit of Trucker Compliance in utilizing the Locus NavigationReview end of day report per site e.g. escalations, OT, etc.Answer Follow ups of...

  • CSR Supervisor

    4 weeks ago

    Mandaue City, Philippines COLD LINK ASIA LOGISTICS CORPORATION Full time

    Monitor DMDS compliance per site Monitor compliance on sending of Delivery Summary per Hauler per site Monitor Update of Safekeep Report (Send via viber MT/GT/TG) per site Toolbox Meeting with warehouse team Routinary audit of Trucker Compliance in utilizing the Locus Navigation Review end of day report per site e.g. escalations, OT, etc. Answer Follow ups...

  • Technical Support Representative

    3 days ago

    Cebu City, Philippines Cobden&Carter Full time

    MAIN RESPONSIBILITIES:-Improve weekly and monthly performance based on feedback from the Market Head of Server Operations.-Proactively inform and report to the supervisor for support related issues-Recommend solutions to customer issues and concerns-Attend coaching sessions and participate in organizational activities-Interact with team members and other...