
Customer Service Representative
2 days ago
Work Location: On-site – Bridgetowne
Employment Type: Full-time
Account Type: Voice and Non-Voice (Phone, Chat, and Email Support)
Key Responsibilities:
Handle customer inquiries via phone, chat, or email, depending on account assignment
Provide accurate, efficient, and empathetic service to resolve customer issues
Document customer interactions and update systems accordingly
Follow standard procedures, scripts, and quality guidelines
Work collaboratively with peers and leaders to meet performance targets
Qualifications:
Must be at least a High School Graduate (K–12 / SHS accepted)
With at least 6 months of BPO experience (voice or non-voice)
Strong English communication skills (both written and verbal)
Must be willing to work on-site in Bridgetowne
Amenable to shifting schedules, including night shifts and holidays
What We Offer:
Competitive Salary Package
Performance Bonuses and Incentives
Night Differential Pay
Paid Training starting on Day 1
1-Day Hiring Process – Receive a Job Offer on the Same Day
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