Airline Customer Service Associates

2 weeks ago

Quezon City, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

Talent Outsourcing Channel Solutions' is seeking passionate Airline Customer Service Associates to join our rapidly growing team in Quezon City Metro Manila. In this full-time role, you will be the first point of contact for our airline customers, providing exceptional service and support to ensure their needs are met.

What you'll be doing

Handle inbound customer calls and inquiries related to flight bookings, reservations, and general airline information
Respond to customer emails and messages in a timely and professional manner
Troubleshoot customer issues and provide appropriate solutions or escalate to the relevant teams
Maintain thorough and accurate documentation of all customer interactions
Collaborate with cross-functional teams to ensure seamless customer experience
Continuously seek opportunities to improve processes and enhance customer satisfaction

What we're looking for
Atleas HS Grad + 6mos International Voice Experience in a customer service or call centre environment, preferably in the airline industry
Excellent communication and interpersonal skills, with the ability to interact with customers in a courteous and professional manner
Strong problem-solving and critical thinking skills to effectively handle customer inquiries and complaints
Proficiency in both written and spoken English
Ability to work in a fast-paced, high-volume environment and adapt to changing priorities
Passion for delivering exceptional customer service and a genuine interest in the aviation industry

What we offer

At Talent Outsourcing Channel Solutions', we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
Comprehensive health insurance coverage
Opportunities for career advancement and professional development
Generous leave entitlements and flexible work arrangements
Team-building activities and social events to foster a positive company culture

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service solutions in the Philippines. With a focus on delivering exceptional service and exceeding customer expectations, we have established a strong reputation in the airline industry. Our team is driven, innovative, and passionate about what we do, and we are committed to creating a supportive and inclusive work environment for our employees.

If you are excited to join a dynamic and growing team and contribute to our success, please apply now.

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