Be one of us Oracle Cloud HCM Consultant

2 weeks ago

Manila, National Capital Region, Philippines Neksjob Corporation Full time
Position Overview:
The Oracle Cloud HCM (Human Capital Management) Consultant will be responsible for implementing, configuring, and optimizing Oracle Cloud HCM solutions for clients. This role involves working closely with clients to understand their business requirements, mapping them to Oracle Cloud functionality, and providing guidance and expertise to ensure the successful deployment of Oracle HCM modules. The consultant will also be involved in training, troubleshooting, and post-implementation support.

Key Responsibilities:
Provide accurate information and solutions to customer inquiries and concerns.
Handle incoming calls, emails, or chat messages while maintaining professionalism and empathy.
Ensure compliance with service level agreements (SLAs) and quality assurance guidelines.
Document customer interactions and resolutions in the system for future reference.
Work collaboratively with team members to achieve performance targets and improve processes.
Qualifications:
Open to undergraduates with relevant work experience (college degree not required).
Strong communication and interpersonal skills.
Willingness to learn and adapt in a customer-centric environment.
No prior BPO experience required, but a positive attitude and eagerness to succeed are a must.
What We Offer:
Competitive salary and benefits package.
Comprehensive training and mentorship to ensure your success.
Opportunities for career growth and development.
A supportive team environment that values your contributions.

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