Healthcare Account l Cebu
3 days ago
Key Responsibilities
Answer Inquiries:
Handle calls, emails, or chats from patients or healthcare providers regarding insurance coverage, claims, billing, or authorizations.
Process Claims:
Assist in verifying and processing insurance claims or medical benefits.
Appointment Scheduling:
Book, reschedule, or cancel medical appointments as requested by patients.
Medical Records Support:
Help with requests for medical records, lab results, or prescription refills (within guidelines).
Ensure Compliance:
Follow strict confidentiality and data protection rules (e.g., HIPAA compliance).
Update Patient Information:
Record and update patient or insurance details accurately in the system.
Problem Resolution:
Investigate and resolve issues related to denied claims, incorrect billing, or missing documentation.
Customer Service:
Provide professional, empathetic, and efficient service to ensure patient satisfaction.
Documentation:
Log all customer interactions and resolutions clearly and accurately.
Skills & Qualifications
Strong communication skills
Basic knowledge of medical terms or health insurance (training provided)
Typing and computer proficiency
Attention to detail
Ability to handle confidential information
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