Technical Support Engineer
2 months ago
Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network
configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved
a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software
developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients
• With Basic Programming Skills and knowledge such as variables, if else conditions and loops.
• Define, develop, test, analyze and maintain new software application in support of the achievement of business requirement.
Skills and Qualifications:
At least 6 months to 1 year experience
Willing to be assigned anywhere in Metro Manila
Working Schedule : Monday (830am to 530pm) to Saturday (8am to 12NN)
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Technical Support Engineer
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Mandaluyong, Philippines Prime@Technology Specialists, Inc. Full timeResearch and identify solutions to software and hardware issues• Diagnose and troubleshoot technical issues, including account setup and networkconfiguration• Ask customers targeted questions to quickly understand the root of the problem• Track computer system issues through to resolution, within agreed time limits• Talk clients through a series of...
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Technical Support Engineer
2 months ago
Mandaluyong, Philippines Prime@Technology Specialists, Inc. Full timeResearch and identify solutions to software and hardware issues • Diagnose and troubleshoot technical issues, including account setup and network configuration • Ask customers targeted questions to quickly understand the root of the problem • Track computer system issues through to resolution, within agreed time limits • Talk clients through a series...
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Technical Support Specialist
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Technical Support Specialist
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Technical Assistant to the President
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Technical Assistant to the President
2 months ago
Mandaluyong, Philippines GELDC Global Solutions Incorporated Full timeMust not currently employed Should be Civil Engineer with at least 3 years min. related experience on construction Can do recommendation / decision making; Audit, check, collaborate on project site managers/supervisors Can do technical support on bidding and project documentations Can start ASAP
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Technical Associate
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Technical Associate
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Technical Assistant to the President
1 month ago
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