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Dispute Management Specialist
2 weeks ago
The Dispute Management Specialist is primarily responsible in ensuring a high degree of technical and operational support services to ensure exceptional level of client satisfaction. This is achieved in part, by resolving and/or facilitating the resolution of claims/complaints and Arbitration cases within the approved Service Level Standards.
He/She shall adopt the policy on minimizing the escalation of issues and complaints into disputes by identifying and analyzing complaints early, fostering a culture of active dispute management and record and use information about disputes in an appropriate and meaningful way.
Location: Makati City (Onsite)
Schedule: Dayshift
Skills & Experience
Must be a graduate of any Business, Information Technology course or any related discipline.
Can start ASAP
Preferably with experience in interbank ATM and InstaPay transactional disputes or transaction monitoring/settlement
1 year experience in a bank’s e-Banking or ATM Center Operations
Very good communication skills.
Should be proficient in Microsoft Office applications.
Strong organization, verbal and written communication skills, diplomacy and problem-solving skills are essential.
Attention to details.
Maintains utmost confidentiality.
Information and task monitoring.
Strong work ethics and discipline.
Willing to adapt quickly to changes in management directions
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