Dispute Management Specialist

4 weeks ago


Makati City, Philippines Nityo Infotech Services Philippines Inc. Full time
Location: Makati (Onsite)
Schedule: Dayshift

A. EDUCATIONAL REQUIREMENT
• Must be a graduate of any Business, Information Technology course or
any related discipline.

B. WORK EXPERIENCE / TRAINING REQUIREMENT:
• Preferably with experience in interbank ATM and InstaPay transactional
disputes or transaction monitoring/settlement
• 1 year experience in a bank’s e-Banking or ATM Center Operations

C. KNOWLEDGE/SKILLS/ COMPETENCIES REQUIRED:
• Very good communication skills.
• Should be proficient in Microsoft Office applications.
• Strong organization, verbal and written communication skills, diplomacy
and problem-solving skills are essential.
• Attention to details.
• Maintains utmost confidentiality.
• Information and task monitoring.

D.BEHAVIORAL COMPETENCIES
• Strong work ethics and discipline.
• Work well in a Team.
• Willing to adapt quickly to changes in management directions.

Job Summary:
1. The Dispute Management Specialist is primarily responsible in ensuring a high degree of technical and operational support services to ensure exceptional level of client satisfaction. This is achieved in part, by resolving and/or facilitating the resolution of claims/complaints and Arbitration cases within the approved Service Level Standards.
2. He/She shall adopt the policy on minimizing the escalation of issues and complaints into disputes by identifying and analyzing complaints early, fostering a culture of active dispute management and record and use information about disputes in an appropriate and meaningful way.

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