Service Technician

Job Summary:
The Service Technician is responsible for the installation, maintenance, troubleshooting, and repair of equipment, machinery, or systems to ensure their proper functioning and safety. This role involves responding to service requests, diagnosing issues, performing repairs, and providing technical support to customers. Service Technicians are critical in ensuring that all equipment runs efficiently and meets the company’s standards for quality and safety.

Key Responsibilities:
1. Installation & Setup
Install equipment: Install new equipment, machinery, or systems at customer locations, ensuring proper setup and compliance with safety standards.
System configuration: Configure and test systems or equipment according to manufacturer specifications and customer requirements.
Customer training: Provide basic training to customers on the proper use and maintenance of installed equipment or systems.

2. Maintenance & Troubleshooting
Routine maintenance: Perform scheduled maintenance and inspections of equipment to ensure optimal performance and prevent breakdowns.
Troubleshoot issues: Diagnose and identify technical problems with equipment, machinery, or systems by using diagnostic tools and software.
Perform repairs: Repair or replace faulty components, including electrical, mechanical, or software issues, in a timely manner to minimize downtime.
Preventive maintenance: Conduct preventive maintenance according to manufacturer recommendations to extend the life of equipment and prevent future issues.

3. Customer Service & Support
Respond to service requests: Respond to customer service requests promptly and professionally, ensuring all issues are resolved to customer satisfaction.
Provide technical advice: Offer troubleshooting advice or guidance to customers over the phone or during site visits.
Document service work: Record all service activities, including repairs, installations, and maintenance tasks, in service logs or reports.
Customer feedback: Obtain customer feedback to ensure that service quality is high and to identify any opportunities for improvement.

4. Compliance & Safety
Ensure safety standards: Follow all safety guidelines and protocols when performing repairs, installations, or maintenance, ensuring the safe operation of machinery and systems.
Regulatory compliance: Adhere to industry regulations and safety standards relevant to the equipment being serviced, such as electrical codes or safety regulations for hazardous materials.
Safety equipment use: Use personal protective equipment (PPE) as required, and ensure that all safety equipment is operational and used during service visits.

5. Documentation & Reporting
Service reports: Complete detailed service reports after each job, including a description of the work performed, parts used, and the customer’s feedback.
Inventory management: Maintain accurate records of spare parts, tools, and equipment used during service visits.
Issue reporting: Report any recurring issues, damaged equipment, or safety concerns to the Service Manager for further investigation.

6. Inventory Management
Manage spare parts inventory: Ensure that spare parts, tools, and equipment are properly stocked and managed to ensure timely repairs and service calls.
Order parts: Coordinate with the inventory department to reorder parts and supplies as needed to prevent delays in service work.

7. Collaboration & Communication
Coordinate with team members: Collaborate with other technicians and departments to ensure effective service delivery and resolve issues that require team effort.
Provide feedback to management: Share feedback with management regarding customer concerns, operational improvements, or equipment performance issues.
Technical updates: Stay updated on new products, technologies, and service techniques by attending training sessions, workshops, or manufacturer seminars.

Qualifications:
Education:
Technical or vocational diploma in a related field such as Electrical Engineering, Mechanical Engineering, Electronics, or Information Technology.
A degree in Engineering or related fields is an advantage.
Experience:
At least 1-2 years of experience in servicing or maintaining equipment in a similar industry (e.g., electronics, automotive, industrial machinery, appliances).
Experience with specific types of machinery or equipment relevant to the company’s operations is a plus (e.g., HVAC, industrial machinery, computers, medical devices).

Skills & Abilities:
Strong troubleshooting and problem-solving skills to diagnose and resolve technical issues.
Ability to work with mechanical, electrical, and electronic systems.
Proficiency with hand tools, diagnostic equipment, and computer systems related to the equipment.
Excellent customer service skills, with the ability to communicate clearly and effectively with clients.
Strong attention to detail and commitment to providing high-quality service.
Ability to work independently or as part of a team.

Physical Requirements:
Ability to lift and carry heavy equipment or tools (up to 25 kg).
Ability to work in confined spaces or on elevated platforms (e.g., ladders).
Ability to stand, walk, or crouch for extended periods.
Ability to work in various environments, including outdoor sites or industrial areas, with appropriate PPE.