Call Center Agents

2 weeks ago

Cebu, Philippines TORCH Solutions Full time

We are hiring for a Call Center Agents to join our growing team in Cebu Central Visayas. As a full-time Call Center Agent, you will be responsible for providing exceptional customer service and support to our clients. This is a dynamic role that requires excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.

What you'll be doing
Respond to customer inquiries and concerns via phone, email, or chat in a professional and timely manner
Troubleshoot issues and provide effective solutions to ensure customer satisfaction
Maintain detailed records and documentation of all customer interactions
Identify opportunities to improve customer experience and processes
Collaborate with cross-functional teams to resolve complex customer issues
Adhere to quality assurance standards and company policies

What we're looking for
At least a senior high school graduate
Strong communication and interpersonal skills with the ability to effectively interact with customers
Excellent problem-solving and critical thinking abilities
Proficient in English, both written and verbal
Adaptable and able to work in a fast-paced environment
Commitment to delivering exceptional customer service

What we offer
We are dedicated to creating a supportive and empowering work environment for our employees. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and advancement. Our company culture is built on collaboration, innovation, and a commitment to excellence. Join our team and be a part of our exciting journey

Apply now and become a part of our team

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