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Cebu, Philippines Stack PH Philippines Full timeA Customer Service Representative is responsible for assisting customers with their inquiries, concerns, and requests. They provide accurate information about products or services, handle complaints, and ensure customer satisfaction.
Customer Service Representative
4 weeks ago
We are looking for a Customer Service Representative to join our team for a growing retail/e-commerce account. In this role, you will assist customers with their online shopping needs, such as answering questions, helping with orders, and resolving concerns.
You’ll work in a supportive environment with opportunities to grow your career.
RESPONSIBILITIES
- Handle customer inquiries via phone in a courteous and efficient manner
- Assist customers with product information, order status, returns, and troubleshooting
- Accurately document customer interactions using internal systems
- Collaborate with other departments to resolve customer issues
- Maintain a high level of professionalism and empathy in every interaction
- Meet or exceed performance metrics, including quality, response time, and customer satisfaction
QUALIFICATIONS
- At least 1 year of experience as a call center agent (BPO industry)
- Senior High School graduate (or higher educational attainment)
- Excellent communication skills in English, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Willing to work onsite in Cebu City and on shifting schedules (including weekends/holidays if needed)
- Experience with retail or e-commerce accounts is a plus, but not required
WHAT WE OFFER
- Competitive salary package
- Performance-based incentives
- HMO coverage
- Opportunities for career advancement
- Supportive team environment and comprehensive training
